January 2024 by Kamile Kupryte
AVOID AT ALL COSTS - NIGHTMARE EXPERIENCE AT Slug & Lettuce St. Paul's!My visit to Slug & Lettuce St. Paul's was nothing short of a disaster, and I feel compelled to share my utterly disappointing experience.From the get-go, the problems started with the food - subpar quality that left a lot to be desired. We were also hit with an overcharge, making us question the integrity of this establishment.The pinnacle of disappointment, however, was the false advertising surrounding an event we had prepaid for - an event that NEVER happened. Yes, you read that right. False promises and a complete disregard for customer trust. Unbelievable!Adding insult to injury, the manager, Giovanni, promised us a refund, a promise that has been conveniently forgotten since September as we find ourselves in January, still waiting for what is rightfully ours. Giovanni's lack of responsiveness, leaving us on read most of the time, no matter how many times I email and try to check in on the refund status, is the epitome of unprofessionalismAttempts to seek assistance from their customer service only led to further frustration, as I always end up speaking to the same uncooperative Giovanni. It seems accountability is a foreign concept to Slug & Lettuce.If you value your money and sanity, steer clear of Slug & Lettuce St. Paul's. The unprofessionalism, false advertising, and nonexistent customer service make this establishment not worth your time or hard-earned cash.EDIT - Don?t let the response from the owner fool you, yes they were able to locate my transaction, the manager confirmed my card?s correct last 4 digits back in October, and the excuse of them not being able to locate the transaction was never used throughout our conversations, rather it was always them being unable to get a hold of an outside company who deals with their finances. For four months though? Let?s stop kidding ourselves.
December 2023 by Stuart Dickenson
Generally the venue is fine but today, at Xmas, our order was forgotten, then cancelled after 1.5hrs waiting without any notice.If we had been kept informed then a long wait might have been acceptable as the food was good when it was done fresh after chasing four times.
December 2023 by Reena Patel
Had lunch- food was appalling quality- I know we are in a recession but a sausage the size of my little finger is embarrassing to serve with full English breakfast. Complained to manger as food was terrible and toast did not arrive until breakfast had finished- Andrea young girl with glasses was unprofessional rude and does not belong in the hospitality business. I work for the NHS and would never treat my patients the way she treated us. When I said I would write a review as no good will gesture or apology as offered she said ? u can have 1 free drink ? . We refused as needed to get back to work and did not have time for the ?free drink? she then shrugged and walked off to continue talking to her colleagues at the bar. Complaint has been sent directly to head office also. Will not be visiting that branch ever again due to Andrea!
December 2023 by rachel goodin
Paula has been great with the bottomless drinks. Shame she couldn't leave the bottle!
December 2023 by Angela Apicella
Great experience as always! Great deals on drinks most days (not that I'm in most days), cocktails are good as is the food, both of which are reasonably priced. Atmosphere is always good and lively. The staff are always friendly and go above and beyond for
November 2023 by Gabriella chisholm
Olivia was a great waitress who took care of our every need. She was thoughtful mindful and a pleasure to deal with. I would recommend this restaurant based on her service alone. Wish her al the best in the future!
November 2023 by Gabriel Donohoe
Food was absolutely beautiful. Served by a lovely lady Olivia. She paid attention to detail and was very pleasant to detail with. Highly recommended.
November 2023 by Ellise Madden
Liam was lovely!!! Had such a lovely time for my sisters 18th birthday, such lovely service would definitely
November 2023 by Tanya Howard
We have been to multiple Slug and Lettuce venues as we think the bottomless brunch offer is a great deal. There are so many drink options and some great dishes too. The music is always on point! We were looked after so well by Olivia at St Paul?s, we?d give 5 stars to Olivia alone! Thank you for another great experience at Slug and Lettuce @glamglitzlondon
October 2023 by Naomi Lewis
We came for bottomless brunch and Oliwia was so lovely. She always make sure our drink were flowing and really took care of me and my friend. She was also a really nice girl.
October 2023 by Sam Smith
Staff are excellent- We had Madi as our server and she was very welcoming and accommodating to our requests. Management need to hire more staff to serve as the servers were limited in staff and this was not fair on them to have to pickup for 5 bar staff!
October 2023 by Qt
I had a lovely evening here with my partner, I?m very indecisive but Olivia has recommended me some great options, she was very attentive and patient. Amazing waitress I will definitely be coming back.
October 2023 by Carla S.
Came here for a bottomless brunch and Sam was amazing !!! Our drinks were constantly flowing ! I would most definitely come back ! Thank you Sam for a great experience!!!!
October 2023 by Aala Ezzedine
Met up with a few of my friends after work and enjoyed some fantastic cocktails. Was served by Oliwia and she was superb! She was extremely kind, attentive and always checked up on our table to make sure everything was alright! Definitely will be paying another visit, great experience and customer service!
September 2023 by ava keane
me and my friends visited for bottomless brunch, our server Liam was amazing! kept our drinks topped up at all times and even had a lovely conversation with us! defo revisiting thankyou!
