December 2023 by affy1979
It was beautiful. Was a really nice venue and the views of London are amazing. Also the afternoon tea was absolutely delicious and a total recommendation for me the scones, sandwiches and all the treats were absolutely delicious and mouthwatering and an experience we will not forget! The Big Ben cake was too cute!
December 2023 by goldenparadox
I visited Terrace at the Dilly for the "Christmas edition" of their afternoon tea on 12/18. Upon arrive at The Dilly, the lobby was beautiful decorated for Christmas, but I saw no signs telling me where I should go for the restaurant so I asked a gentleman sitting at a desk towards the elevators. He wasn't very friendly, but told me it was on the 2nd floor and directed me to the elevators. Once at the restaurant, I was seated at a small table right by the wall where everyone enters and exits. Without having to mention it, my server immediately asked if I would prefer to sit by the window and I was so appreciative. Even though it was a. dreary day, it was nice looking outside. My server didn't "give me the run down of afternoon tea" like I heard him do for others who said this was their first time there, but he was nice enough and answered any questions I had. The menu for the food was of course set, but he happily swapped out a sandwich I didn't want and gave me a double of another. I also liked that you could get as much tea and/or coffee as you wanted. I started with a mocha (very yummy) and ended with tea. He also offered to take my picture once all of the food came, which I thought was nice. I'm American so I haven't done many "afternoon teas" and my expectations of British "tea food" may be skewed, but overall I enjoyed everything. I would rate the sandwiches as "average", but it's afternoon tea so I'm not expecting gourmet sandwiches, more like just a savory snack. I also liked the scones. I'm not a fan of flaky, dry, biscuit like scones, so I liked that they were a little denser. And I loved the clotted cream and jam/jelly! I generally don't like jam/jelly, but it was delicious! The desserts were beautiful and creative, no doubt and in my opinion, captured the essence of London! The "Big Ben" was chocolate filled with creamy caramel-- very yummy, but very sweet. The "phone booth" was poppy seed cake with lemon frosting [under the fondant & white chocolate outer layer]. The lemon frosting was a little too lemony for my liking, but I tend to not like stronger fruit flavors in cakes so I understand that that is probably my preference rather than the quality of the dessert. By the time I got to the macaron I was full, so I wrapped it in a napkin and took it with me (they said they didn't have small boxes/bags) but it got crushed and I never ate. Overall though, I enjoyed my Christmas afternoon tea at The Dilly and was satisfied with the food and experience. It was on the higher end of what I wanted to pay (49 pounds), but still way less than some other well-known places. If ever in London again, I would consider coming back to the eat at The Dilly and recommend it was a nice afternoon tea experience.
December 2023 by kash kahn
We requested the heat to be turned down, which never happened. We stayed with you for a total of 3 nights. I have not had a full nights sleep during any of those nights, I was either woken by house keeping staff being verbally noisy or by the crashing and banging of their trolleys outside our room. The lack of consistency in relation to housekeeping was also very dissatisfying. The water bottle in the room was only replaced once during our 3 night stay.One night we decided to have a drink the downstairs bar, a member of bar staff stated that if we tipped on our card the tip would be shared amongst the rest of the staff and he would not get as much. He then requested cash as this would be better for him. The entire experience was embarrassing for everyone concerned. Our friends who were also staying with you (from the USA, where there is a very different tipping culture) were also very shocked at the lack of decorum and tact from your staff.On the morning of our checkout the housekeeping team knocked on our door 3 times to basically ask us to leave. I was under the impression that checkout was at midday not when your team needed to turn the room around. We had to utter the sentence ?can you please leave us alone?.The entire stay has been very disappointing and we were made to feel so unwelcome by your team in the end it was a relief to be leaving.The doorman (a gentleman from Yorkshire) was very professional and informative, both he and Abdul are the best assets you your business.Walkability: Great location but service and staff need immediate improvement.
November 2023 by CharlotteB583
Chose to have the London afternoon tea for my birthday and wanted to have a more ?fun? tea for my 8 year old daughter. Sadly this is looks over taste. Expected the room to be decorated for Xmas -the restaurant downstairs looked gorgeous but upstairs in the terrace you are greeted by a flower wall then once on the terrace it is drab and no decoration except small flowers in the tables. The sandwiches were tiny and the flavours were non existent. The scones were warm but heavy and the cakes were also tasteless. Thoroughly disappointing and a waste of money. Nothing special for my birthday either. You just expect more for an afternoon tea in. London hotel. We?ve been to the Drawing rooms in Kensington which was fantastic and the Berkeley for the fashion tea which was also super. This one was terrible.
November 2023 by levanaEssex
We booked lunch here for friends birthday . We had warm sourdough with balsalmic . Olives 1 spelt&cumin fritters for starters to share.there was one spelt.for 3 of us.we thought there be 3.? All very nice. Fish and chips. Burger 2 of us had .one with pancetta and chesse.couldnt taste the pancetta. And one with pancetta .burger was very good and burger bun.we also had onion rings very nice .fish and chips friend said great .and we had coffee. We enjoyed it very much.nice background music.service was good.not rushed at all. Only gripe was the spelt cumin fritter.11 pounds for one .and on the bill said fritters .thats more then one !! The server should have known as we was sharing to say about it. Would i visit again .no had a nice time.food was good.but other places to visit and see. Toilets were clean.
October 2023 by Andrew Smith
Great food and good service. Cool spot with glass exterior and great views of Piccadilly that wasn?t busy at all on a Friday night. The lemon cheesecake was amazing.
September 2023 by Nisha (Kaushys Adventures)
I booked the London afternoon tea. The sandwiches, cakes and scones were delicious.We were given refills of sandwiches and scones, which was fab!The staff were lovely, but service could have been quicker.The menus were taken off us after ordering our first drink - we didn?t notice until after. So when going to order our second round of drinks we had to ask for the menu again, but the staff were busy , so this took some time.
September 2023 by mr_mojo_risin
Must admit was a bit apprehensive after reading some reviews but actual experience was great. Service was excellent and also sandwich?s, scone and cakes all good. Well worth the trip.
August 2023 by AngV75
We were given some vouchers for the afternoon tea and so decided to pay a visit to The Dilly. On entering the restaurant looked beautiful with hanging flowers however our high spirits were soon dampened. Was not impressed from the get go we had to wait about 20 minutes for our food which seeing as it was pre- made sandwiches, scones and cakes we were wondering why. Other people who had come in after us were served before us.The tea was not that hot and the sandwiches when we did get them were a bit soggy. Only one member of staff came to ask if everything was ok. No one asked if we needed a top up on tea or food? We waited for a long time after we had finished and when we finally got the bill which stated 'other services' on there I questioned what that was and the waitress said service charge £18 which was bit of a joke! I could see when the waitress went back she was talking to a colleague and they were laughing! I have been to many an afternoon tea and myself and my children did not enjoy this one at all! We had not finished all our food but were not offered a box so I had to ask for one! On leaving the staff I think realised we were not happy and were all goodbye and have a nice day! A little too late!
August 2023 by Voyajee
I made a reservation on the wrong date but they still managed to accept us! Their Kid Afternoon Tea set is the CUTEST!!! It was lovely having afternoon tea sets at Terrace at the Dilly.
July 2023 by Road203955
Beautiful atmosphere but we went for dinner and the service was super slow. It was almost like we were bothering soemone to get us water that we ordered a few times. There was no one else there but us. Each time we ordered a dish the girl acted like it was quite an ordeal. The food took forever to come but it was very good. We had breakfast there as well and service was much better. Food was decent for breakfast.
June 2023 by ooobabatunde
We were searching for a place to have afternoon tea without reservations and the Dilly didn't dissapoint. Very warm reception and attentive staff. Afternoon Tea was nice , I couldn't argue with the quality. Overall good experience!
May 2023 by P O London
You cannot get a better location for enjoying the West End. Located very close to Piccadilly Circus.The lunch time menu is quite limited but all of the food is nicely presented and extremely reasonable for a five star hotel.Everything feels very new, contemporary and clean. Light spacious and airy.Staff are ultra friendly and make you feel extra welcome. Based on how quiet it was I would say this is a hidden gem and must be visited.
May 2023 by Shirley Gonçalves
Service is GREAT.Food is delicious and space is super cute. Highly recommend.
May 2023 by Leigh B
Had the most enjoyable breakfast here, staff lovely , food was fresh, good quality and so many options and choices
