June 2022 by a h
Busy at time of my visit because of Jubilee clenbrations 02/06/2022 my cuppa was made by young lady called Leila I believe with black curly hair, very helpful and the only one which had clue as rest of staff was unexpected, during my time sitting in there they where just picking up the cups didn?t bother to clean the tables, I noticed also the fridge was top up with drinks however not rotating the stock, shocking.
April 2022 by sandra marshall
Visited this Costa today and it's just awful. Used to be ok, now no seating outside. Paper cups only, even if u sit inside, as we did. Server had attitude and everything we asked for seemed an issue. Used to be able to use the loo in the hotel next door, as long as you showed your receipt. Now this had become a problem too. Unfortunately Covid has become an excuse for this shop to do as little as possible. We are two years on from the pandemic and they are acting like it's day one. Don't go here, go to a coffee shop that values your custom. Oh, and they shut at 4pm. Not worth them opening at all really.
April 2022 by Olga Justyna ?ebrowska
We had coffees to take out. Its very busy. And quite clean doh. Need more staff. Its a tiny place with few seati g tables...
April 2022 by Judith Fellingham
Not the best Costa Coffee. The coffee was luke warm even though we asked for it to be hot!!!
March 2022 by random user
Queued 25 minutes to get out drinks, as soon as we sat down the ?Supervisor? waved his hands in our face to tell us he is closing in 5minutes despite the fact the door says 4pm, the website says 5pm and it was 3:40pm. Several people came in between 3:40pm-3:55pm and he turned them away, when he was challenged as it was only quarter to 4, he said he is the supervisor and it is his decision and continued to ignore the woman. Very unprofessional.
February 2022 by Kate V
Went with my nephew and the staff were beyond. Most cakes etc had gone. He wanted a Salted caramel ice drink but was told by a member of staff loudly NO COLD DRINKS! I was like okay, I was polite and friendly and the girl looked at me like I had just come in off the bottom of her shoe! I asked politely if I could have some tap water and she said Can you wait until I have finished. Like it was a real chore. The man wasn?t much better. Then they proceeded to have the door wide open and bring all the chairs and tables even tho it was only 2:45pm so not closing time! It was freezing. It was like the most unfriendly place ever! I told them their customer service was the worse as I left and they didn?t even say sorry. They were the most miserable I have seen in a Costa. I have a Costa card so will no the exact designation and will complain to Costa. Do better please.
February 2022 by susan arbia
small but enough space for tables to seat at. Quick and fast service but windows a bit dirty. Coffee good
January 2022 by Chanti B
Go at your own risk. This branch really needs some training and a good clean.\\n\\n- Staff very sharp, no communication skills at all which lead to my drink being wrong aswell as other customers and various drinks just sitting on the side waiting for customers to guess which one is theirs.\\n- lady before me got charged twice luckily she noticed before leaving the store.\\n- I tried to assist a member of staff with somebody?s drink order and he just looked at me and shrugged before walking off into the back room to put on his coat and leave.\\n- Place was full of flies.\\n- One staff member used some scissors to poke the bin liner into the bin under the counter then proceeded to use the same scissors to cut open the fresh bags of milk.\\n\\nLetting the Costa brand down worst one I?ve ever been to. Won?t be returning ever again
October 2021 by Mark Belfield
Service not bad. Ok, Quick making drinks.\\n\\nBut one staff member was rude to a tourist, when I was there. The man ordered and went to pay with cash. but could not as they have no credit card. And would not take his cash payment.\\nThe woman serving was very rude to the man. And he nearly walked out without food and drink. Luckily a nice lady behind him used her card and paid, and tourist pay the lady cash.\\nNot a bad one place for a stop, but you need to have a card or you get no service, food and drinks. And staff member need to not be so rude. And the shop should taken the cash, as not everyone has credit cards.
November 2019 by Dazman75
All I wanted was the new Christmas Yule log and they did not have any in stock thing they could do put a sign up saying they do not have any take down posters saying they do also a franchise chan would not except a costa voucher can not except-able
February 2019 by shawtech
My wife raved about the Gingerbread Latte. The Chocolate Muffins were just ok but the Blueberry Muffins were much better.
August 2018 by eddie tong
Popular pit stop for coffee in a central London hotel to rest your feet and continue your shopping
July 2018 by Maria Müller
Great! Place is not crowded. If you have a receipt you can umsetze very clean restrooms of the hotel next to this coffee shop! Perfect!
April 2018 by Ranelyn Marie
Went to This Costa at 8.08pm and it was closed. The staff members looked up and nobody came to explain why they were already locked up when the door clearly states Mon-Fri 7.30-20.30pm
November 2017 by James Catling
It was a Costa so I knew what was getting however having arrived with three children to three adults, the first thing I was told was â??we are closing in 40 minutes.â? Not even a â??helloâ?. If it were not for the fact we were cold and my girls needed food quickly I could have walked out. I was less than impressed.
