March 2024 by ANTONIO DE PADUA DE LA TORRE MARCO
The store when do the contract for you.For example for me the guys say my contract is unlimited and when and 20 £ a month and when I check is 40£ a month and just 25 Gb.Is the worst store ever I see because is Indian branch and them know how to lie very well for get customer in
March 2024 by Tom Sleigh
Wish I could leave 0. These ?bros? are like a sweat shop. Avoid at all costs.Went in to get a new e-sim, before helping me they wanted to upgrade me. I declined. Then said they couldn?t help me and to call customer services. Bit hard when I didn?t have a working phone. Was then told ?good luck bro?. I?m not your fing bro.It felt as I didn?t upgrade they couldn?t help me. Commission hungry rude boys and desperate to rip off customers. Disgraceful service to a customer of ten years.Went to the other EE shop on Oxford st and back online in 10 mins. Chalk and cheese.
February 2024 by Jay Verjee
Terrible service told me to go to another EE store rather than helping me
February 2024 by Ed Cotton
Upgraded my phone in store and opted to pick up my new handset from the shop rather than have it delivered as I work around the corner.I was never told I needed ID to pick up the new handset, so they refused to give it to me, despite the fact I had the contract I'd signed the day before, and the guy who actually helped me with the upgrade was in the shop.Ridiculous service, waste of time. Don't bother.
February 2024 by Glen Betts
Very helpful customer service ?
January 2024 by Tia Shah
Yesterday i visited ee as i wanted to switch my network to a good network but as i sat with one of the employee she just started her investigation and asked for my bank card to run a credit check she lied me saying that she wants to check the address is correct or not and even after stopping her and one of the head started forcing us that now you have to take ee sim otherwise it will affect on the credit score and after this experience i would never recommend ee sim to anyone as there is no customer service beware !!
December 2023 by Life of Skeam
Absolutely ridiculous what I experienced there today. I didn't even buy something 24 hours ago, an accessory that I wanted to give back because I couldn't use it (never opened). Price about 19 pounds. Then I was told that no exchange was possible. When I asked, why was it said that it is simply not done in the store. And I was sent away. How ridiculous is that, please? I want my money back
December 2023 by Sunette Verster
Things to note:1. If you sign a contract, you don't get given a copy. I was under the impression it was being emailed to me, but I never received it. According to the store you have to specifically request a hard copy otherwise they don't share it.2. There is no cool-off period if you're sold a contract in store. Rather pick something online where you can take time to read T&C's, and have 14 days to review.Sneaky sneaky!This store signed me up to a 24 month contract I never wanted. I now have to pay £230 to cancel an unnecessary contract I've only used for a few weeks.This store is the reason EE will be losing another customer.
December 2023 by Mohammad Agha
A bunch of scammers. Terrible customer service. A member of their sales team misled me into believing I had been offered the cheapest mobile upgrade plan, and rushed me into signing a contract saying he is working off the clock just to help me. He also insured that there would be a clause that stops me from backing out and did not disclose that, also known as a cooling off period which is a basic right to any agreement. The next day I came in with my phone unopened and the manager himself told me that that wasnt their best deal yet and it was 20 pounds more than their best deal a month, instead of offering to reduce it the manager offers to give me £20 store credit what a joke. Not only did Mattias lie to me about that, he also manipulated and rushed me into signing a contract that is double the amount of what I used to pay after being a 4 year customer with them without fully reading it because he was ?off the clock?. Absolutely disgusting! I will never be signing anything with EE moving forward.
November 2023 by Alexa Kasi
I asked for a sim replacement since i lost my phone and they told me the only way to get a new sim is only if i get a new plan!!
November 2023 by Fred Wilsenack
Nothing but positives. Very surprised at negative reviews related to customer service. Not our experience at all. Purchased two SIM cards, activated and installed, and were done in 10 minutes. Customer Service Representative was friendly, knowledgeable, and very helpful. Zero qualms about coming here again. Highly recommended.
November 2023 by Kristina Spencer
I have never seen staff that is more unhelpful. Nothing is explained, they just talk to each other, they charge you before realising that certain features at their store doesn?t work (top up vouchers in my case). Seriously consider investing into better staff training - this is appalling.
November 2023 by someone curious
this is the most stupid place and unhelpful staff !! I went there directly after my phone stolen on this street I said them I need to cancel my number immediately they said they cannot help me I have to call the EE !! I told them my phone is stolen like what the hell ?? how can I call I was alone I didnt have anyone with me and they said I need my passport with me ?? How can I have it it just happened they did nothing to help me not even tried to call account services and I went to 2 branches on this street both the same. First thing I did was to get report icloud stolen because apple store was right there. But I couldnt cancel my phone number that day because of them and now somehow THIEVES HAVE ALL OF MY CONTACTS AND THEY ARE TEXTING MY FAMILY SENDING LINKS SO THAT IF THEY CLICK THEY CAN HAVE ACCESS TO MY ICLOUD!!
November 2023 by Kayvan Milani
The worst EE store ever. I ordered phone in this store and at first they told me it would take up to 28 days but now after 7 weeks still no phone! They don't answer the phone and they just pick the phone and hang up! Very bad experience with them!
October 2023 by Yüce Karapazar
Jamal helped us solve every issue we had. Great customer service
