September 2019 by Sarah Manovski
I ordered boots. One of them was the wrong boot. I tried to return them. They said the only way I can get a refund is in store credit or via cheque which will take 2 weeks for me to get. They wouldn't pick the boots up from my house, I had to go to the post office and pay for the postage.
September 2019 by Mohammed Zaman
Nice well appointed store. Loads of choice for men and women. Really friendly staff and great changing facilities. Some good sale prices I ended up buying suit from Hugo boss store direct as alterations were fixed at £25 and next day ready, whereas HoF were going to charge £50 for alterations and I'd have to wait up to a week, hence the lost star, but nonetheless a iconic store people should visit if in the area.
September 2019 by Poppy
Unbelievably poor service since new owners have taken over.
September 2019 by Ben Agbaimoni
The service was excellent, the staff really helpful and I got what I wanted .
September 2019 by Christine Riley
My boyfriend and I went to purchase a pair of sunglasses each, his were Ray-Ban, and the ones I chose were Versace. The grand total would have come to around £350, but they started to take the security tag off the display frames and put them in the cases. There were no others in stock and were about to give us the display glasses, which were dirty and had been tried on by god knows how many people. Really shocking they thought it was okay to do that, given the amount of money each pair were. No apology or offer to order new ones in, so we walked out and told them to forget it. Will not be returning in a hurry.
September 2019 by Rianna Stevens
Beautiful, clean and tidy with lovely display out, shoes were so appealing I ended up buying a few and the designs are absolutely beautiful would highly recommend, there is so much space around it is truly lovely
September 2019 by Shaylee Brown
I had the best customer service experience yesterday here...
August 2019 by Kenny Wilson
I could honestly shop in this place till I drop... I just love absolutely everything about House of Fraser, and I'm glad it's still trading despite all the difficulties! I will be a loyal customer as long as you're around :)
August 2019 by Tehirah Bwalatum
High quality and great place to shop but everything is highly priced... It comes as no surprise that they are having problems in the high street at the moment. People get real with pricing!
July 2019 by Naomi Richards
Oxford Street Store, smart, 4 floors has a home dept, but doesn't do delivery!! Tills are quite wide apart on floors so if you have something heavy/awkward to take to till, assistants are very willing to help so make sure you do if you need to. Nice store, smart, lifts and escalators ,a bit of everything, online as well.
May 2019 by Sam S.
I have more experience shopping online with this retailer as they ship to Germany and have an excellent selection of bedding and linen. The main flagship store in London on the other hand is a thing of the past and I did not enjoy walking around here at all. This retailer has passed through one hand to another over the last few decades and you can feel that in the store itself. The service was nice but it felt a bit cold inside there. It's a retailer with tons of high street brands and most of it available online as well. Prices are good and selection is also quite ok. Compared to some of the other stores along oxford street this one does leave a bit to be desired.
September 2018 by sonnie hutchins
Lovely ground floor. Bright happy and tempting though the staff lacked the lustre one would expect from the presentation. Lift foyer, fabulous. Black reflective surfaces linear and minimalist. Just give better lighting please. Ladies clothing did not inspire me. Airy but vacant with lack lustre display that should scream Buy Me! Now!. So we looked but didn't buy then nearly missed the fabulous lift foyer as it was so dark compared to the ultra daylight glare is the store lighting. There is actually a limit to the brightness of sunshine one can tolerate before it's too much.
It's a 3 I'm not encourage to return.
Pity so much potential. Go see even for the black glass experience of a Vegas hotel.
August 2018 by Sarvinoz Kuldashova
This my favourite branch of House of Fraser. Beauty Consultants are very helpful and they actually suggest better ideas in comparison to other shops in this street. Moreover, there is Wi-Fi and click and collect service in this branch. Another advantage is that there is a coffee shop with 3 d printing effect on your coffee located on top floor. Next, changing rooms are big and comfortable to get changed. The biggest disadvantage is that I have noticed floors were very dusty during my visit (I am allergic to dust). All in all it is a good store with an adequate service for the price.
August 2018 by Serene Leonard
Received the best service ever from Queenie at the Urban Decay stand, she's so helpful and really knows the product. She picked the right colours on the first go for me and my friend and made us feel so welcomed
July 2018 by Shavir Nagarwalla
The service here is fantastic. Staff were polite and helpful in the shoe section. There is a decent selection of merchandise on the floor but the staff are helpful in finding sizes and pointing you in the right direction. I would recommend. Also note that the store has terrible cell reception so it is best to connect to their in-house WiFi which is free.
