November 2023 by Jay Kay
Absolutely terrible all the staff just dont give a toss!
November 2023 by Marie
3 out of the 4 branches in my area have closed. Getting a simple admin done in the remaining branch took me 3 trips and queuing 90mns to be seen.Absolute nightmareI am switching to a bank that won?t close their branches
November 2023 by Petrit Zeka
They don't even deserve one star,staff so slow and horrible, please avoid to go to this branch, just no one is fit to work there,
November 2023 by Hue Luc
Staffs are very helpful and supportive. Many occasions I saw them prioritise vulnerable clients and always on hand to help with the self serve machine. Queue built up when self serve machine breaks down otherwise reasonable waiting time. Quite happy as I have been with other branches before where staffs were very unfriendly when my mother in law needed help -due to her lack of English language she was shouted at and treated like a dump but not Streatham branch. I am impressed even me got the help when I were new to the self serve and nervous making mistake but the staffs are so keen to help with their guidance, polite and patient.
October 2023 by Anthony Starling
Useless customer service, they told me to wait in a q to speak to a specialist and then all the specialists went on lunch at the same time.I waited a whole hour because my problem required ID and they were going to charge me if I didn?t get it sorted that day.
October 2023 by Sandip Patel
I have to be honest i come to this bank once a month and the women at the business counters are so moody and unwilling to help. As if they are forced, no smile and serious miserable faces. Like slaves. Are they even happy working there? Worst bank and will be changing to Starling this week
September 2023 by Mirko Gentile
The worst bank and customer service ever. Few people working and too many clients . Terrible
September 2023 by Sonia
Couldn?t obtain an appointment with customer services over the telephone so walked into the branch to be seen, I was asked to return the next day as they would squeeze me in, saw a lovely gentlemen by the name of James he dealt with me so efficiently, very pleased.I have to say that all the staff at this branch from the ladies at the front desk and floor walkers are really friendly and polite, my issue is the branch opening hours, the branch is extremely busy yet hours have been reduced and other localBarclay branches have closed so don?t see how this makes sense. Very annoying.
July 2023 by Emilija S
They said one thing on the phone, and completely different in branch. Waste of my time.
May 2023 by Marko Grensemann
The lovely lady at the service desk Jaswinder was incredibly helpful. Big thanks!
April 2023 by kathy charles
Unhelpful staff whom I found to be very abrupt.
April 2023 by Robin Wells
Terribly rated for customer service and destroying our planet through investing more in fossil fuels than any other European bank (according to research by Bantrack), I recommend banking elsewhere
March 2023 by John Alvarez
Had to close at lunchtime as they had no staff . Was asked to call back in 30 minutes. My first time using this branch not a good start.
February 2023 by Urim Azemi
I didnt understand why this obese blonde lady decided to do this. I had 2 old notes 50 pounds and 10 pounds which my collegue gave to me to change. She thought I needed to deposit the notes and thought to myself it would change them to new notes which was unusual thinking about it. Came back to her and said to her clearly that the notes are old and im in need of changing them. She then said irritably that i cant help you right now. The branch didnt seem busy at all and seemed she was apparently working all day. Didnt understand this and was heavily offened. This branch needs to fix up be more efficient most importantly feel better doing their jobs because they arent happy working for this branch. They seemed deppressed and distraught.
December 2022 by Kieran McLean
Bring a tent and enough supplies to last at least 40 days and 40 nights if you plan on being seen by a member of staff.
