July 2023 by Agnes Majak
Sadly the customer service is the worst i ever come across in London. This is my local charity and i often make donations but the manager Maria is so extremely rude. Not only to me but to other customers in general. One day she accused someone of stilling (keyring i think it was) she run outside and come back, she was wrong. She should think of changing theprofession. The volunteers are 100% times nicer.
May 2023 by metallime 1972
I agree with all the negative reviews regarding the manager (Maria). Lots of locals talking about this and their poor experiences. She should understand that people making donations and purchasing items are actually contributing to her salary!
March 2023 by shayna rivers
I helped a friend drop off some items, it's sad that the lady working there doesn't make people feel welcome dropping off their items from her attitude. It's hard people parting with their stuff to help and if you can just show customers your appreciative of their things and a smile won't hurt.
December 2022 by Deep State
Totally agree with what was previously mentioned, horrendous staff and missed opportunity right in the heart of the community.Avoid
July 2022 by Emily Assad
Shop manager was very rude and nasty
June 2022 by Gina Papadakis
What people must understand is yeah the staff might be rude or show no respect but it goes to a good cause and some people that work there have disabilities could be mental health issues and have a difficult time trying to communicate in a good way it's not always there fault..I been in there to donate and found one woman whom took my items show a lack of being kind she was quite miserable but maybe she has problems..I'm still donating..
September 2021 by Guillaume R.
I found that the shopkeeper was pretty upset and rude. I did not like it and will not donate to this particular shop anymore. I will continue my donations to the Clapham Junction shop, which is good. Also the front of the shop looks terrible every morning. I mean there are better ways to do things, and to treat people who have suffered and/or care about cancer.
September 2021 by vernon Hamilton
Good place to pickup a bargain,shop always clean and tidy, Manageress and staff always working hard. As a Regular they would make suggestion on items you may like that has just come on to the shopfloor ..great touchI'm a regular charity shop user and this is my favourite shop.
September 2021 by Jessica Mankowska
Horrible staff. The manager took my card out of my hand to tap it herself. No words, smiles, just gave it back silently.To think that this is during the pandemic!
September 2021 by Bett Charlie
Maria she is great but the other lady who works at the til, I don't know if she is the manager she is very very very rude.The place is also more expensive compared to othe charity shops.
September 2021 by London Bougie curls
The manager Maria was extremely helpful and so patient with me, fantastic customer service and such a wonderful personality, will definitely be returning, merry Christmas ???
September 2021 by Bety cee
Very very rude managers who work in that shop...I've been to.other cancer research shops and staff are welcoming unlike this one.Worst place to shop.
