July 2023 by Hugo Kibasi
Unhelpful staff. Consistently poor service. Have stopped using this pharmacy.
June 2023 by Andy Denis
Clearly supposed to be open mid-afternoon today, Saturday 3 May 23, but in fact closed. So we cannot collect prescription now until Monday. Reliability is extremely important for a pharmacy.
May 2023 by Tallulah Hoffmann
I phoned to discuss my medications being delivered as I am disabled and am unable to get to the pharmacy myself. On both times the pharmacy said they attempted delivery, I did not receive my medications despite someone being in all day - they also do not acknowledge that it takes me several minutes to get to the door in order to be able to answer it, by which point the person delivering has already left. I have never been met with such passive aggression on the phone - the person I was speaking to could not have used a more condescending and patronising tone. She said that it?s very inconvenient when they attempt delivery and I do not answer the door and that they do not get paid extra to deliver medications. Well, I am sorry if my disability is a convenience! I literally cannot help it! The person I spoke to made me feel so small and stupid and has absolutely no idea of what goes on in my life. She was rude and ignorant and upset me very much; I cried when I got off the phone. You have no idea what somebody is going through and it costs nothing to just be nice to people.
May 2023 by David Ben
Whilst very busy and chaotic, most (not all) of the staff are really kind and helpful. I think many people are quick to write off a place after 1 bad experience with 1 person. I do wish there was more in the pharmacy to buy.
April 2023 by Odile Clark
Worst pharmacy I?ve ever been to. They refused to release my prescription because they said it was incorrectly written. I asked the doctor to call the pharmacy. It took them about two days to get through because they don?t pick up their phone. The doctor and the pharmacy agreed over the phone that it was correctly written but when I returned to pick it up, the same thing happened. The head pharmacist refused to release the medication. This was all communicated through one of the shop assistants. I tried to speak to the head pharmacist but he was very rude and said he was too busy and that I should leave.I stayed until he was available and asked what he wanted written on the prescription. He said that he wanted it to read ?Dose: 20mg 3 times daily for 30 days?. This is exactly what was written on my prescription! When I pointed this exact wording out to him on my prescription, he started shouting at me. I?ve seen him shout at other, more vulnerable customers too.I took the same prescription to a pharmacy near my work and it was released efficiently. I would recommend using another pharmacy if you can.
April 2023 by Otis Morris
This pharmacy staff are amazing very friendly always answer My phone calls to check if my medication is ready arrive at the store the waiting time is very short quick and fast keep up the good service.
March 2023 by Nadia Ortiz
Worst pharmacy I ever seen. They are close multiple times during their opening hours. I decide to start calling them before I walk there to check they have my prescription and that they are open. I don't know if their staff is severe undertrain but they never have my prescription in the day. Last time after 3 days of them "not having my prescription" and need it as it as I was running out of my medication. They send me to my GP to get an emergency prescription. When my GP told me that 100% they received my prescription the same day that I asked my GP, the GP had to give me a serial number so they could find me. And magicly after 3 days they found me. When I when to collect my prescription the where on lunch time. Something that its not advertise anywhere. I been talking around the neighborhood about them and EVERYONE had problem with them and they are going to other pharmacies. I can't understand how this place is still open, when the have a massive lack of consideration on how the products the sell affect people's life. AVOID THEM AT ALL COST
January 2023 by Corey Taylor
By far the worst pharmacy I?ve been in. Staff just decided that they wouldn?t fill my prescription that they?ve been filling for months and refused to tell me why. Avoid if possible.
January 2023 by Amelia Marriott
This is my local pharmacy - the staff are lovely, despite how insanely busy the place is. They always serve with kindness and compassion.
October 2022 by P.J. Karlsen
Awful place. Can?t rely on them to be open when they say they are or perform services when they say they can. I won?t be coming here again. Plenty of places nearby. Boots on Rye Lane or places in New Cross are better.
September 2022 by Nayan Parmar
Ì get large amounts of prescriptions a month and have to phone them for repeat prescriptions, this is if you can get through to them on the phone. When I hot through and ordered all my medicines and was told I should have them in 3 days, I waited 2 weeks and nothing so called them and they did not even put it through to GP . So I had to called the surgery to order them. So I have no pain meds or BP meds now for 12 days, I'm house bound. I have issues every time with how long it takes to deliver them, usually a week or so.Really bad service in this day and age. They would have zero stars but option not available.Please hire more staff to deal with prescription and answer the phone ?
June 2022 by thewier4
Amazing pharmacy with welcoming people and are great to work with , best pharmacy to attend if needed advice and completing work experience really recommend it , an amazing experience
April 2022 by Adonikam Virgo
This pharmacy is very busy and deals with abusive customers and even shoplifters! They try their best with inadequate stock and unreliable e-prescription and e-referral systems causing the bulk of stress, but they have little patience or willingness to take responsibility left for the genuine disputes about dispensing errors.
January 2022 by Lisa Okusu
I came into this pharmacy at 18:48, over 10 minutes before closing on the 4.01.22 just to pick up an OTC medication that my GP had suggested me to take when I need it. The lady looked like she was too busy closing the shop and when i asked for this type of OTC medication she told me to go and talk to my GP instead because she told me that I cannot take this type of medication regularly although I do not. Once I explained this she said she is refusing to sell anything to me and to go and talk to my GP in a very rude and angry manner.I find it very unnecessary for this kind of rudeness especially when I am talking in a calm way and i am also not well.She was talking as though she knows better than my GP which I think is very dangerous for a pharmacist to think like that if they are treating other customers the same.I would avoid this pharmacy at all cost.
January 2022 by Ozma Lionheart
Be better if the could have a better telephone system always engaged.
