November 2023 by Julie Kraft
I had a message to say my parcel was ready to collect from DPD on 28/10. I go to collect it the next day (Sunday) to be told it wasn?t there. Only one lady serving (Asian lady and not very good English) and was very rude and unhelpful and just said it isn?t here what do you want me to do.
October 2023 by Dora A
Nach was very understanding and compassionate and amazing. She went beyond and above. Her customer service was exceptional. She is the epitome of world class care..
October 2023 by JEHDEIAH GARCIA
I forgot something in my parcel but I am so grateful that the staff went extra-mile to help me sort out and was able to complete my missing detail inside my letter going to US. Further, royal mail is cheaper compared to other courier and I was able to save a money. I am so please on the service I receive. God bless!!!
October 2023 by Adam
Not sure about the reviews seen here but the service myself and my wife received was excellent. We had arrived close to closing time to pick up my wife?s BRP and we only had that time and day to collect it, but we were seen nonetheless.Thank you to the Indian lady who was helpful in directing us even though they were about to close and a big thank you to Jaswinder who gave us the documents required even at the last minute with a friendly nature. Lovely people and so understanding, thank you so much. They have refused us but didn?t.
October 2023 by Roxana M
Terrible service. Went to pick up my BRP and was denied, was told collection only between 11 and 12. It was 12:05 and she still refused. Told her I had to drive 30 minutes each way could she please make an exception for 5 minutes? And she said no. Mind you it says nowhere in the letter from UKVI that there are specific collection time nor on the postal service website. Zero queue and she still refused to help. What a waste of time.
October 2023 by John Bolt
Very bad experience on a passport application. They sent an incorrect email address, and a different surname for me, to the Passport Office. If I hadn?t chased up the Passport Office my passport application would have just stayed in limbo. Also when I went into this post office to try to find out what was going on, they wasn?t interested.
September 2023 by Marc S
I would give this place 0 stars if I could. What a shambles.. Told my 8 month pregnant wife that they didn't take returns and sent her elsewhere. After walking 10 minutes to a different shop was told that it HAD to be returned by the post office. Went back, and it turns out they do actually do the returns. 2 weeks have gone by and no refund. They company we got the item from said they hadn't received the return yet so we needed to go back to the post office and chase it up as the receipt they gave us didn't have any details on. Now we are trying to deal with DPD to find out where this parcel is. No hope in getting this sorted as both DPD and the post office staff are useless. Avoid at all costs.
September 2023 by Pamela
Opening hours say open on Sunday, but it's not clear that you can't collect parcels on Sundays. Went to pick up a click & collect delivery yesterday, only to be told parcels are locked away and can only be collected Mon-Sat. Annoying! Agree with other comments about the queues, they're always too long in this branch
August 2023 by Miro Just Miro
People working there are not in fault, but this is ridiculous. Queue of 20 people, serving by one till. Other one working is for money exchange so everyone doing exchange can skip the queue. 4 closed tills just wasting space.
August 2023 by Marcelo
To start with, I would probably not have given one star if this option existed. I visited this post office yesterday and this Asian lady at the customer service desk thinks she owns the place. So FULL of herself and VERY RUDE and UNPROFESSIONAL. This is completely UNACCEPTABLE. I'm not teaching anyone how to suck eggs but if you've accepted to service the public (that's what you at the customer desk accepted to do) , then please do it with some respect for the public OR simply RESIGN. :( Management please do something about this.
July 2023 by Noshaba Kanwal
Not Recommended I visited for SIA badge application the one Indian lady is there she was to much rude . She speak so loudly she didn?t guide properly her way of talking is very cheap. Management should take action they already have very low rating too much bad service overall.
July 2023 by Liva Kulitane
Visited post office a few weeks back to send some parcels I've sold online, after using self service machines, it turned out one of them had not been serviced properly and was only partially printing adhesive stamps and receipts. Waited in line for a long time as the only employee working that day was taking her sweet time, raised my issue with her, and she said to leave the parcels and receipts with her, the supervisor will take care of it. As it really was my only option at the time, and having already paid postage, I chose to believe that the issue will be addressed as promised, by a supervisor, a little later that day, and left my parcels with said lady. Lo and behold I had had to issue 4 refunds to my customers and also lost the money I've paid for postage, as the parcels just seem to have vanished into thin air. Never again.
June 2023 by Sarah Maddison
Went to renew my passport today. The lady who served us was really professional, really helpful ,friendly and went above and beyond to help me.... Well done!!
June 2023 by Thomas Warner
I went to post a large letter for which I already knew should cost £2.40.The guy behind the counter said £3.69, because it was a large letter.I asked what weight it was, it was less than 500g so I said that should only be £2.40. He made a face and muttered £2.40 then.Why he kept trying to make me pay more I don't know, but if you take a parcel in, please make sure you know its weight and how much it should cost to post first.
May 2023 by Ravindra Kaligotla
Making their own rules, Indian lady had the audacity asking me to prove that I live with my wife in the same house, when I went to collect my partners parcel with my and my partner original ID card. They dont follow Post Office policies. When asked she said there are many things on website and i dont need to follow them.
