November 2023 by Nassima
Today I was assisted by Maryam who was amazing in helping me find skincare items. Super helpful. Was my first time at lush and I would definitely come back!
November 2023 by Ruan Breach
I have never been to a lush store before, but after today I will! Lena who was at the till was lovely! They cut the soap perfectly! They had an amazing Barbie tattoo as well!10/10, if I come back to London I will definitely stop by again!
November 2023 by M H
Came in today and was helped by Livy. She?s an absolute gem and was so helpful. I?ve never come across a lush employee so knowledgeable. She knows so much and told me she?s been working at lush for about 7 years. She should be promoted!
October 2023 by Lucy Ruth
Ash was a gem! I felt very special whilst buying gifts for my partner. They listened to what I wanted and they have provided! Gave me a hand/arm and even a shoulder massage!!I really appreciate the lil treat you gave me as well, a very kind gesture!The staff today - even though they are from lots of different stores were all so kind!
October 2023 by Elenkaa147 X
Loved my experience at this lush store ! The store itself was very cozy with the signature lush smell being clear from all directions outside. Inside the store, Rebekah was by far the sweetest lush employee I come across, she clearly knew what she was talking about and recommended products that would work for me. Overall she made the whole experience really friendly and personalised to me. Would definitely recommend others to visit.
October 2023 by ec
Notably poor customer service, particularly in relation to other Lush stores. Based on recent reviews, it seems that a number of others have encountered similar issues. The manager I spoke to was generally unhelpful and had an attitude.Disappointing - you?d be better off visiting a friendlier store or ordering online.
September 2023 by Geezy Lireo
Popped in today with my daughter to get a her a little treat. Lovely products as always but it's the staff I have come to praise highly. Rebekah was exceptionally friendly and helpful & her service left a great impression on me. Would definitely recommend this store to anyone local!
September 2023 by Nina Doumeni
Lovely experience, I always love their product but on Saturday a lovely person named Becca helped me found an amazing exfoliator/body scrub named magic crystal. I tried it today and it was sooo nice. Smells nice minty and fresh and made my whole body smooth like velvet. Definitely going back for more
September 2023 by Taruna Singh
I was a true admirer of lush when I was in America and I thought that I will love it even more when I came to London, but the experience said, otherwise I bought my favorite tub of sleepy, the biggest one, and after using it for a while to my horror, I found mold the forming in it, so I went back to the store for them to do either refund me or give me a complementary smaller box but I was turned down, saying that it must have been my fault or I might have put wet hands in it, even though the product and a long expiry date. Their lack of empathy for their valuable customers is the reason I never looked back. and never bought anything again from lush. If it were in America They would have apologized and would have given me a complementary coupon just to take away the pinch off of a ruined product.
September 2023 by Dagne Dau
Cameron from Lush is an absolute gem! Camerons product knowledge is unmatched, and the friendly demeanor creates such a welcoming atmosphere. They go above and beyond to help you find the perfect products for your needs. I can't recommend Cameron enough for a fantastic shopping experience at Lush!
September 2023 by asha mcfarlane
Had a great experience with one of the workers (cameron). He was lovely and gave myself and my friend an in depth skin consultation. He recommended great products for my skin type and I would go back :)
September 2023 by Sanaz Razavi
AMAZING SERVICE!!From the moment my daughter and I walked into the store today we were welcomed by a lovely young blonde girl who was very helpful. Once we arrived at the til Elena another lovely American girl who was super helpful and really kind answered all my questions. Their great work and service must be recognised and appreciated. Thank you
August 2023 by CJ
Such lovely smiley servers! Friendly, funny and the products are fantastic! Treated myself to a Barbie soap and face mask!Lovely service! Thank you so much ? ?
August 2023 by Quiana Volney
I had a fantastic experience with two sales associates Petra and Aoibh at Lush. Their kindness and extensive product knowledge truly made a difference. Their exceptional assistance made my shopping experience enjoyable and informed. I highly recommend them to anyone seeking top-notch customer service. You ladies rock! Keep up the great work!
July 2023 by Jeanette Hunter
Lovely products, excellent service. Thank you Livvy, thank you Lena for your kind advice and lovely service. You have made me a convert, ???. All I can say is LUSH! LUSH! LUSH! ???
