February 2024 by Karan Sofat
The store is very difficult to get in touch. A number of time their phone gets disconnected. I am told to send an email to the store. No one responds to the email. The store service is not great but the service from the podiatrist is fine.
June 2023 by Fiona Allan
Absolutely awful customer service experience from a male staff member, It was such a bizarre experience that I feel this man must have personal difficulties. He should not be allowed to work on his own with the publicI was with my 78 year old mother who was requesting to take a pair of shoes back as they were too wide.Ge went on to antagonise and question why she was stupid to buy them if too wide. He was aggressive and rude, and when my mother became upset, accused her of being rude. Totally
May 2023 by Maudie P
Visited your Kingston upon Thames store today with my 2 young grandchildren who after leaving the shop said why was that man sooo rude. To which I sadly had no answer!!His manner in my oppinion was totally unprofessional and I really feel that after reading the previous reviews I dont think im alone.Never plan to revisit that shop again!!!!
March 2023 by Natalia Doran
I phoned to make a podiatry appointment.The man was so rude and aggressive on the phone: interrupting, arguing, refusing to answer questions, that I did not even bother to make an appointment. Bizarre experience.
December 2022 by Sonali Bhattacharya
I went in today as I needed to buy winter boots and have painful feet. I saw the stock online and wanted to try a couple out. I was trying one which was painful on the left foot but as I said that the staff rudely said thank you and goodbye I need to attend to others and walked away with a stormy face with the boots from me. There was just one other customer in the store so it wasn't busy. I sat dumbfounded as I would have liked to try some of the other boots but was so humiliated by the man's rude behaviour I left and will never visit again. He also was rude to an elderly lady who came in while I was looking and simply asked if a particular shoe was available in other colours. Unless the staff member has some condition because of which he doesn't understand social norms, it was the worst customer service I have experienced anywhere.
Had an appointment for 30 foot treatment cost £45.called into the treatment room but my feet into a beday very uncomfortable with lukewarm water then she left the room and said il be back in a minute.she came back 12 minutes later which left 18 minutes to do my feet.not good at all.wil not be returning.
October 2022 by Jill Smith
My feet are not the same size and I wear custom made orthotics. I have, therefore, many years experience of having to adjust shoes to fit me with insoles/heel grips etc. in my left shoe. I asked whether they had any heel grips without padding. I was very rudely and abruptly told by 2 members of staff [one of whom was just passing ] that if you need a heel grip you have the wrong sized shoe. when i repeated my question they got angry and abusive. the female followed me out of the shop shouting and wagging her finger . I am not used to and do not like people shouting at me especially in a public place. this was rude and unwaranted . they should be properly trained or sacked.
October 2022 by Lesley Cross
My Friend and I went into the store two weeks ago and although it was busy the two female assistants were lovely and helpful, unfortunately the inner soles moulded for Her were a size too big and She was told to cut them down at the top, still didn't fit at all well and my Friends feet were painful from being scrunched up, She was told that She could take them back it they weren't suitable which is what we did today. Steven served us and from the beginning he was passive aggressive, he said the inner soles were only for trainers which we weren't told at time of purchase although he insisted we were, my Friend was very shaken with the service and although we got a refund we certainly will not refer him or use the Kingston store again, I see have to give a star to be able to post so can only give one star
February 2022 by jeremy hicks
Visited on the 26th January, too get some insoles for my 16 year old son. Served by Fran who was wonderful, helpful, informative and able to keep my son ( who often finds social interaction and attention focussed on him very difficult ) calm and even happy to communicate with her. We'll be back
February 2022 by Bob Marwaha
Had excellent service with a smile from Steven and Fran.Great customer service.All questions n concerns were answered with a smile ,explained proffessionally but with empathy, too.Would,recommend the shop as just marvellous Nd AWESOME.Will,visit again.Polite,patience Nd truly had the customer at heart ,always .Came for foot reasons but bought three pairs of shoes .All due expetional service .
April 2021 by Jessica Walker
Great service from Fran and Sara who took the time to help find my Grandad the right shoes for his feet. Both so friendly and polite with lots of patience.
April 2021 by Terry ONeill
I always go to shuropody in Kingston to see Gloria she is greatI always find Steven, Helen and Fran very pleasant and always fit me in with a appointment if they canI highly recommend ShuropodyWell done
April 2021 by Jasmine Belloni
Have bought shoes here & had good attention
January 2021 by Daniela Losada
Appalling customer service. One star is mandatory to provide a review, but I will put them zero.I went to book an appointment and use the "free professional advice" they announce on their door.The manager didn't even say hello. I asked to see a specialist and she immediately asked me "why?"...well clearly because I have a foot problem. I detailed my situation, then the manager with a very arrogant attitude asked me if I was a runner, which I confirmed, and she immediately told me "there is nothing we can do", without even looking at my feet or nails, so if I was already a lost cause.I asked if I could see the specialist and she came forward from behind her desk and "dare" to have a look, she told me I was lucky to have the nails I have as a runner, as most of the times runners lose the entire nail and have fungi. She asked me if I wanted to book an appointment for later....which I obviously won't do.Terrible experience.
September 2020 by Akua Bren
Gloria was great during the service, knowledgable and personable. The service was a bit shorter than the allotted time because we started late. But the finished product was great and felt so smooth.
