Xenia was incredibly helpful on choosing my sisters 40th birthday necklace, she knew I had been waiting a while and was very attentive. Thank you Xenia, very much appreciated. You are a credit to Swarovski
September 2023
Writing here after a very distraught experience in the Bentalls branch. I was browsing in the store with my daughter and picked up a ring on display (no signs anywhere saying "do not touch"). Was abruptly intercepted by the manageress who told me to "put the ring down as there are not enough staff to keep an eye". I was... read full comment
July 2023
I was really impressed with the kind and caring customer service I received from Dana, Thank you so much!