March 2024 by Christina Adamopoulou
I have been a customer of Swarovski for many years, and I find their products unique, as well as their customer service outstanding. I recently visited the store in Kingston twice, and I got excellent service from the staff, which went over and above to accommodate my requests and worked efficiently to help me with my shopping.
February 2024 by Gruge Child
Amazing manager she was so thoughtful and caring, she took her time helping Me with my questions and made sure to show me all the avaliable options. 5/5!
January 2024 by Shiny Al
Spoken to the same girl today, twice. No enthusiasm, zero product knowledge. You are better looking online to find out information ot go elsewhere.
January 2024 by kristin robinson
The young woman with brown shoulder length hair helped my partner and I with exchanging an item.She was incredibly friendly, very professional and efficient. Made the whole experience very pleasant and easy.
November 2023 by Laice L
Xenia was incredibly helpful on choosing my sisters 40th birthday necklace, she knew I had been waiting a while and was very attentive. Thank you Xenia, very much appreciated. You are a credit to Swarovski
September 2023 by Pumpkin Nut
Writing here after a very distraught experience in the Bentalls branch. I was browsing in the store with my daughter and picked up a ring on display (no signs anywhere saying "do not touch"). Was abruptly intercepted by the manageress who told me to "put the ring down as there are not enough staff to keep an eye". I was extremely shocked as it seems such a prestigious brand views all customers as potential thieves. I went back in and asked to speak to the manageress, who happened to be the same obnoxious young lady. She began screaming at me when I explained that she has no right to speak to me like a thief and proceeded to tell me that I should not presume that what's she meant. She verbatim said the words "to keep an eye" so there is absolutely no presumption from my side - Maybe she needs a better grasp of the English language. Then she told me that they say the same thing to all customers and she stormed off to the back room and told me she will not stand there listening to me. The matter could have been resolved if she apologised for miscommunicating but this was not forthcoming.Needless to say this will be the last time I will be buying from this brand if customers are treated like this. Have been a customer for 15 years sadly (mainly in the Wimbledon branch which closed down) and we will not be purchasing from here again. This experience could have potentially ruined my day but fortunately was saved by some lovely ladies at John Lewis who more than made up for it when I retold my experience. I am 73 years old and this probably rates as the worst shopping interaction I have experienced. Hope other are shown more courtesy.
July 2023 by vicky mcdonald
I was really impressed with the kind and caring customer service I received from Dana, Thank you so much!
April 2023 by Mo Florabotanica
I used to receive annual gifts from here from my husband until I had a problem with a ring which I paid to have repaired. Endless problems and an incredibly rude manager who undermined a junior staff member who was trying to be helpful. Since this shocking experience we no longer shop here
March 2023 by United Med
Manager was very rude in dealing with us.I didn?t expect such service from Swarovski.
December 2022 by Evie cecilia
There was a delivery delay for an item I ordered into the store, but when I came in the team went above and beyond to help me. The manager and another employee were super sweet and found the last pair they had in stock of the earrings I needed. It was really kind of them to help and I will be returning to the kingston branch next time I shop at Swarovski!
December 2022 by Isabelle Shanks
I visited this store today and was disappointed with the service. I found the staff very unattentive. Considering it's a lovely shop that sells some lovely products it's let down by the staff
December 2022 by Clare Taylor
Went into the store the other day, I felt the girl at the desk seem to me to be a bit stuck up and made me feel inferior, I feel that her customer service needs an overhaul to make customers feel more at ease
December 2022 by m erskine
Very cheerful and happy experience ,if only all shops were like that!
October 2022 by Sara Movahedi
I am really unsatisfied with this branch ( UK Kingston London). About a month ago I bought a gift from them for my friend who lives in Canada. They told me that she can exchange it in Canada using the gift receipt.Swarovski branch in Canada said the same to my friend. So she also bought me a gift from swarovski.Today I went to exchange my gift for another item. I had the gift receipt with me. But the employees at UK kingston swarovski branch refused to do that. They said they can not exchange cross countries.I am very upset with them. Because I am 100% sure when I was purchasing from them they told me cross country exchange is doable. Even the employee who sold it to me was there. Please don?t trust them anymore.
September 2022 by Elena Donkin
The assistant manager, Rosie, was amazing! She helped me with finding the most beautiful purple earrings that I absolutely adore. She demonstrated fantastic customer service and I would highly recommend seeing Rosie when visiting the store. 10/10.
