March 2024 by Ivan Bilic
Stay away from this gym at all costs! I had to undergo a stomach operation and froze my account for three months. To my dismay, they resumed taking payments without my consent. Despite my numerous attempts to cancel my membership after discovering the unauthorized charges, I received no response from the gym. When I finally stopped my direct debit, they relentlessly pursued me to set up a new one, showing zero regard for my situation. It?s been over six months since I last stepped foot in the gym due to my medical condition, yet they continue to prioritize profit over customer satisfaction. Even with a doctor?s note stating I can?t engage in physical activity, they insist on extracting two more months of membership fees from me. To add insult to injury, they sent me a cancellation link that doesn?t even work, wasting more of my time. This establishment?s abysmal customer service and profit-driven mentality make it clear that they care more about your money than your well-being. Save yourself the hassle and find a gym that actually values its clients.
February 2024 by Jack Pryer
Very unhappy with the customer service at this Gym. It seems I'm not the only one in recent weeks/months to have had similar issues with cancelling their gym membership. The poor communication skills from staff are appalling. It seems that they just pass issues around the office and have spoken to three different people about this issue with no way to resolve it. I found Charlie and Lucy particularly unhelpful in this matter. They offer a membership which you pay more monthly to cancel "anytime" however this is not the case. Very disappointed by the customer service as this is a gym I have been using for a while.
January 2024 by Harriet Wood
Fay is a fabulous PT and has changed my outlook to coming to the gym already! Fay has that rare ability to be able to explain and demonstrate technical movements in a way that's so easily understandable - she's also just a lovely ray of sunshine (although I may not always say that in the middle of a gruelling session!).Fay also runs some brilliant classes at the gym which I'd highly recommend! My confidence in using the equipment through the gym is so much higher thanks to Fay's guidance. The staff at AF are super friendly and welcoming. It's clean, tidy and got everything you need. I highly recommend both Fay and Anytime Fitness generally.
January 2024 by Melissa Wood
I actually look forward to my PT sessions with Fay. She ensures that my technique is always correct to avoid injuries, and that my goals are met. She is extremely reliable & punctual and always has an exercise routine planned. Would highly recommend.
December 2023 by Alex Goodall
Came in for a day pass as I was staying in a hotel around the area, staff were very friendly and helpful in sorting me out. Good equipment and great staff, highly recommend??
November 2023 by Marcella Murtas
Generally happy with this gym as the machines room it?s super quiet and clean.Unfortunately the Pilates class gets too noisy and chatty and it?s almost impossible to relax.Also, I wish they had more space for Pilates and yoga classes as they get fully booked quite quickly.
November 2023 by Katherine Lynch
Terrible customer service and a poor business model.I tried cancelling my membership online and kept getting a message that my account wasn?t recognised, forcing me to cancel over the phone with a member of staff (which apparently they are not supposed to do, but this was never mentioned). I was advised that one final payment would be taken from my account, but the following month payment was taken again. When I explained what happened I was told the member of staff who dealt with my enquiry had now left the business and there was no record of our conversation, so even though the manager ?believed me? he would be unable to process a refund. Both the manager and the regional manager were extremely unhelpful, refusing to accept any responsibility and claiming that because Anytime Fitness is a franchise there was nothing they could do. Having seen similar reviews this obviously isn?t the first time this has happened, so unlikely to change any time soon ? clearly it suits them better to leave customers out of pocket for Anytime Fitness? errors.
October 2023 by Billy G
Utterly Disappointed - Have been a member of the gym for over a year and really disappointed with how the company has chosen to deal with my partner choosing to end her membership. She called up well over a month ago and accepted that she would be billed for another month until the membership was completely cancelled. Another month has gone by and she's been charged yet again. Obviously mistakes happen so she contacted the manager to explain the situation, apparently the 'person we spoke to has left the company and there aren't any notes on her account noting that a cancellation request was made', so in layman's terms, due to the negligence of an anytime fitness member of staff, the customer has to cover the cost. Because Anytime fitness didn't bother to send an email confirming this, or put any notes on a customers account, the company are happy to let the customer pay for it! Just reading through other reviews it's also something that has happened to previous customers, so clearly an ongoing issue that hasn't been addressed by the company.
September 2023 by M O Ltd
Haven't visited this club for 10 months, but Club keeps insisiting that I owe them money and everytime I tried to put in a cancellation request, it says I'm not a recognised member.There's a very high chance that my name has been spelled incorrectly on the system and this is the ONLY reason I am now in a fraught situation, owing to not being able to put a membership cancellation though. Keep receiving threatening messages and this is now beyond a joke ! Now I am going to be taken to small claims court for not cancelling my membership ! Well let's wait and see!
July 2023 by farnaz davari
AMAZING GYM! The staff here is incredibly friendly, specially Biba. She knows how to push you to the limit in the best way possible with your workouts. It's amazing to see how much she cares about everyone. Such a family vibe as soon as you walk in the doors.
May 2023 by John LaB
Best gym I have ever attended! Very clean, friendly staff and equipment fixed fast when there is any problems.Highly recommended for local people, lots of classes to choose from and pretty much every weight machine I have ever seen!
May 2023 by Belinda Campbell
I have been a member here for over 2 years and love it. It?s in a great location, the staff are lovely, helpful, professional, friendly and polite. Price is good and equipment is varied and suits my needs.
May 2023 by Emma Hawthorne
The best gym in Twickenham - all staff members are super friendly and always willing to help you understand any equipment! Never too busy and can always use the machines I want to use. Amazing!!!
May 2023 by ?????????? ????????????
Anytime Fitness is a fantastic place to do your training. All the staff are really helpful and the equipment is in excellent condition. I would definitely recommend you to use this gym because it is the best gym in this area!!!
May 2023 by Eliza Dicks-Murphy
Great gym, friendly staff and amazing resources. All gym equipment and classes are great ? ? ?
