November 2023 by Hammy A
yesterday I went to the Nero store in market Street Manchester. The manager Mario was very rude as he assumed I was lying when I said I have bought a 1L hazelnut syrup before from this every store. Last time the manager was the one to sell it herself. He didn't believe me and was very rude trying to send me out of the shop is was 19:50 and he wanted to closed the shop it was obvious. I am a regular customer at Nero's but moved to Spain and now like to take back the nero sensation with me as I love your coffees. This has really made me upset as I am flying in 3 days back home to Spain and drove 1 hour to Manchester to get this bottle. I usually always buy the bottome for 10.99£ and have done from many Nero stores for almost over 3/4 years. Can anything be done?. Mario needs some customer service training too as he was very rude.
October 2023 by karl bradshaw
Terrible Neros, its been gradually getting worse but now have to say worst one I've been in, empty cups all over the tables so had to have coffee in takeaway cups. Upstairs tables not cleaned, trays and cups everywhere (no wonder they didn't have any for our coffee) , very slow to serve, wouldn't give free coffee despite my loyalty card being full. Ladies toilet out of service, toilet blocked. TERRIBLE SERVICE AND DISGRACEFUL CONDITIONS AVOID THIS NEROS
October 2023 by Gillian Burchall
Called in for a quick drink with a colleague in between meetings. Ordered drink and snack advised trainee batista I had a free drink. She put the costing through and hadn't taken the free drink off. I advised her of this to which she replied you can use it next time. I appreciate this but her attitude wasn't appropriate nor good customer service. Not as helpful or customer Fri as other Cafe Neros I have been to.
September 2023 by Pedro Adelino - www.bypedro.eu
Coffee Lover
August 2023 by Sofia Ramalho
Quiet place to start the morning. Service is great and food as well!
July 2023 by Tor Chiu
Came here on a Sunday morning with everything else closed. Barista was alone but managed to maje good coffees and food.
July 2023 by Pedro Adelino - www.bypedro.eu
Mocha time! #coffee
June 2023 by Islam Shabat
It?s a very dirty place with empty cups left on every cup and it doesn?t look pleasing
June 2023 by Geoff Egginton
Indifferent service and an absolutely filthy shop frontage rather spoilt what was actually pretty decent coffee. Food is standard Caffe Nero fayre
June 2023 by Sean Cullen
Have been coming to this particular café Nero for couple of years now, love sitting under the canopy, having a coffee and chatting, watching the world go by, even when it's raining.However, now its a completely different experience, and this is no reflection on the staff. The Company really needs to look at the state of the premises, and remove the Deliveroo scheme, it's attracting the wrong type of customer, no smoking signs need to be in a variety of languages as the signs are not getting the message across.The whole shop is disgusting, senior management really need to check the premises out, and bring this once nice coffee shop back to its former self.Clean, and welcoming.
June 2023 by Rob Duffy
Absolutely love Caffe Nero, the effort put in to the food and drinks shows unlike other similar chains! Always my first choice when it comes to cafes.This Caffe Nero was great, just a bit dated atmosphere.
May 2023 by K. Peake
This was a fantastic shop to get hot drinks at with my friend, harboring a classic design including the mirrors! The staff were friendly, the counter is well-presented and the service was solid for both a white and hot chocolate on my Tastecard discount. The seating is comfortable, cleanliness had been maintained and the frames add to the wall too!
May 2023 by Arif 380
Comparing my experience with LV store few minutes before coming to Nero cafe, in LV I faced an unhappy, not welcoming person, to buy a perfume for more than 250£, then came to Nero to buy a 4£ coffee, welcoming and smiling barisa and excellent customer service. Good job ?Thanks Moli
May 2023 by Google user
This was a fantastic shop to get hot drinks at with my friend, harboring a classic design including the mirrors! The staff were friendly, the counter is well-presented and the service was solid for both a white and hot chocolate on my Tastecard discount. The seating is comfortable, cleanliness had been maintained and the frames add to the wall too!
April 2023 by Daniel Leaman
This Café Nero could do with a bit of money spending on it. It's a bit down at heel. Coffee was the standard fare. Staff were finding it difficult to cope with queues. My partner's cheese toastie was cold by the time my piping hot sausage buttie was ready which was a bit disappointing. However overall it served its purpose.
