November 2023 by Nicole Ellis
The manager or guard, not quite sure which one he is he is a white male tall and bald.So rude i was mortified. I walked into costa with a couple of my friends wanting a coffee as it was raining and freezing outside however I already had food from Greg?s so I brought it in with me while waiting for my coffee. He approached me while I was on my own and stood over me laughed and told me I?m not to be eating that here I need to go outside so I said don?t worry I?m just waiting for my friends to get a coffee and he huffed and walked off. He then came back over to me while I?m waiting and said ?don?t eat when I?ve told you to wait outside? (I was finishing a half eaten wedge I had just made put in my mouth) raising his voice making it very aware to everyone he was kicking me out. I was so embarrassed I hate any sort of conflict or embarrassment like that. I definitely do not like drawing attention to myself I just wanted a coffee with my food that?s it. My friends then came over and asked what the issue was and he just told us to get out at this point everyone was staring.. I agreed to leave but then he threatened to get the ?nastier? manager as if he was trying to scare me out!! I?m 22 years old and I felt as though I was being spoken too like some children who were going to cause chaos!I?m very anxious and this was awful.If he had just come over quietly and said do you mind once you?ve got your coffee you take your Greg?s outside as it?s not appropriate to bring it in here I would?ve happily got my things and left. But that did not happen. We left without our coffees and went elsewhere, and I will not be returning to this coffee place along with a lot of our uni friends that come here for coffee every morning and lunch!! Something needs to be done about him as I?ve seen quite a few complaints about him now!
November 2023 by Paris
Me and my friends came into Costa and was ordering a coffee from here we also had Greg?s with us my friend sat down on her own and was waiting with the Greg?s on the table while we went to order some coffee the security card stood over her laughed at her then told her she wasn?t allowed to sit in if she had a Greg?s with her whilest she was waiting we came back the man stood over us and told us to get out and said he will get the manger who in his word is a ?lot meaner then him? trying to scare us out like we were some children going to mess around in there I understand not eating Greg?s in there but we was ordering Costa as well and the way we was approach twice was not professional and he was very undermining and in consequence we ordered our three coffees and sat elsewhere he told us we couldn?t even sit with a coffee because we all had a sausage roll from Greg?s completely disgusting and embarrassing. This ?guard? or ?manager? a white male bald and tall. Something should be done about this .
November 2023 by Barane Chan
The security guard was extremely impolite towards their customers who were non-white ladies, shouted at them, and tried to kick them out with no reason. It made everyone in the cafe witness this happening, such that it was totally ruining the image of Costa coffee. I do understand it is a franchise however it should make sure all franchise shops won't have any racist or sexist discrimination! It made me wonder whether I should visit any Costa coffee once again even though I do like the coffee there ?.
November 2023 by Mark R
Curt Supervisor. 'Staying in or taking out' barked the surly staff member who appeared to be in charge. After asking to scan my Costa card she replied 'For future reference do that first in future' Very quick service, totally lacking in pleasantries. For future reference, manners cost
September 2023 by Alessio Cinquemani
Excellent service by nice staff and a good
August 2023 by Shuk Alka
Very good place to have breakfast & coffee.. i had my free birthday cake ?The team are very kind & friendlyWheelchair accessibility: They have ??
July 2023 by Lisa Taylor
Very busy a bit slow had to have security to stop people approaching tables to beg we were overcharged for a cake
July 2023 by jag7
Fantastic service, great atmosphere, great coffee!! Thumbs up ?
June 2023 by MrCfromeo
Which one? East Putney in SW London which I visit every morning and only have to raise an eyebrow to get my usual. Or the one in Manchester City centre which now doesn't have pouring cream which makes me sad.
June 2023 by naomif418
They had run out of iced drinks / coffee and we visited in the morning. Given the weather the last few weeks , I am not sure this was the case . Most tables weren?t clear. No one actually serving at the counter for a while . Only two people working on a busy Sunday morning in central Manchester ?! The back counters by the machines was a mess. The lady at the till served hot food , changed a bin and then served more hot food without washing her hands . We were drinking and eating inside but got my tea in a paper cup rather then a proper cup and cake in a bag .No stirrers anywhere to stir my tea . Shoddy beyond belief and a rip off price too .
June 2023 by Simon Eldin
Good customer service nice to sit and relax with my favourite hot drink love costa coffee
June 2023 by Marcel Keijzer
What to say about Costa? I like their cappacino better then the American star comp. For sure
June 2023 by Sam Tennant
Can't recommend this branch. Even with Security present, the venue continually fills with people with outside food (from other venue) taking up valuable Seating and making a racket - all the time not spending any money with Costa
June 2023 by helen robinson
Large Costa. Lots of room, plenty of seating and cleaning and clearing away was being done regularly. Didn't enjoy the drink I had but maybe that was a personal taste thing.
April 2023 by Babs
Poor staff run off their feet, the bathroom disgusting ppl should be disgusted with themselves staff near tears so rushed lacking organisation couldn't drink the coffee really felt for them they were lovely
