March 2024 by Patrick Clarke
Brasserie food and service
March 2024 by pat10116
Nice room, quirky decoration but generally a good standard.
March 2024 by Justin Kemp
Very good. Pleasent stay and helpful staff. Great vibe.
March 2024 by Raz E
Conveniently located and very helpful staff. However, parts of it could do with an update. Particularly the room I stayed in. The shower pressure for hot water was incredibly low. I then thought I?d have a bath but the water plug didn?t work. Nothing major but little niggles that you shouldn?t deal
March 2024 by Dawn Hawker
Food was good as
March 2024 by Nathaniel Freeman
The hotel is conveniently located.The reception staff are friendly and happy to help with getting you checked in, explaining that you can sacrifice housekeeping for other benefits like a free £7.50 drink.The room felt like it needed a good clean, just take a look at the attached photo showing the air vent in the bathroom, it doesn't take much to clean a vent from being caked in dust.The shower screen doesn't stay open properly, which isn't great when you're showering and it closes in on you, and this is clearly known by the housekeeping staff so why hasn't it been reported and fixed?If you like a dark room, be aware their funky light up mirror has a button that is permanently lit up and can't be turned off.Next to the bed there's USB sockets, but no proper plugs, hotels need to make sure there's plugs next to the beds.The gym is really small, it feels like some investment here would be good.Would I stay here again? Sure.Would I recommend they do anything specific? Yes, a full deep clean and maintenance on the rooms.Rooms: The rooms feel dated, sure they have a boutique feel but they've not had a proper deep clean (see pictures attached), these are basics to sort.Food & drinks: The bar staff are super friendly and there's a nice buzz downstairs.I tried the burger and it was a really good item and good.value for money.
March 2024 by Mujammel Haque
I went for room attendant interview today. All the staff spoke to me very friendly? I have done many interviews before but never felt like this before. Best of all you interviewed me The gentleman spoke very friendly Do not know whether to select me? I would be lucky if I ever get to work with Malmaison. Mujammel
March 2024 by David Worthington
Great for our business event. Nice food , great room and helpful staff.Food & drinks: Good selection of seaters and mains. We selected the prawn starter and beef main with a lovely brownie to follow
February 2024 by Chloe
One night stay, room was 10/10 spacious good location to the city, the bed was so so comfy lovely thick duvet. And the hotel was quite what we always wanna have is somewhere to chill out after a busy time out unreal would deffo come
February 2024 by ADAM WHITWORTH
We held a large two day meeting and it was fantastic, thankyou Malmaison. Great spaces, great staff (super helpful and responsive), great food and drink.The flexibility around our accessibility and dietary needs was second to none and made a huge difference.Thankyou!
February 2024 by Claire
We had a meal here in the private Ember lounge for a hen do - Julie was so helpful in organising this & was accommodating to every request as well as very prompt with replies. The team were so friendly & helpful when setting the room up before & it had great facilities. The food was delicious & had a great choice of options to cater for all needs. The value for money was amazing & everyone commented on how lovely it all was. The location was also great for people needing to get trains home as it across the road from Piccadilly station. Thank you again to all the team for making my friends hen do one to remember!
February 2024 by David
Rooms: Nice comfortable room, but unfortunately no proper control over the air con.
February 2024 by Sajid Mahmood
My review is for the Spa.I had a pleasent treatment. Jenny was fantastic. Jenny was professional and very purposeful in here treatment packages. I felt she was using her experience to offer treatments and advise that was most suitable for the customers.Well done...Thank you
February 2024 by shellyuk05
Booked in for the Spa and afternoon tea. The treatments were average, the spa itself was not clean. No complimentary drinks even though we were a birthday group booking. The afternoon tea was terrible, lack of attention from waiting staff. The sponge cake was frozen, the cream was cheap whipped cream, the scones were unpleasant would not recommend or ever visit again
February 2024 by Nicole Hathorn
Power sockets next to the bed did not work.No hand lotion or body lotion. No toothpaste, vanity kit etc.Loud outside noises, couldn?t sleep with tram and constant sirens and other guests - no sound proofing at all. Rather pick a hotel with sound proofing and a little off the main road/tram route.Cold water tap in the shower didn?t work so had to have a bath.Some tv channel sounds did not work so left with only 2 channels at some points. the channel signal of these was very bad so that you could barely watch as the screen blurred constantly.Bed duvet was a double inside a king cover on a king bed so it was very awkward to sleep in and you have to still use the king bed like it?s a double!Rust on the bath, clearly very old rooms.Hair on the duvet. No turndown service.No fridge in the room to keep left overs or any drinks or fresh milk for morning coffee.Coffee at breakfast came out machine ice cold. Breakfast was very limited and no cheese or meats on offer for the continental at all. Eggs Benedict was good but I?d rather go to a place with a good buffet breakfast as you then get more choice, more food, and can mix and match, all for the same price.Nespresso pods in the room were all damaged so they didn?t work in the machine.Absolutely cannot stand disappearing feather pillows, wish they had a choice of pillows.Mattress was comfortable and tv was a good size. Staff were friendly.
