January 2024 by THE TRENDY MOI
I?m deeply disappointed to report that my experience at Virgin Active has been overwhelmingly negative. The staff, to begin with, are some of the most unfriendly people I?ve encountered in a customer service environment. Their lack of warmth and approachability makes every visit uncomfortable and unwelcoming.Adding insult to injury, the state of the gym facilities is appalling. The equipment is often dirty or in a state of disrepair, making it clear that regular maintenance isn?t a priority. The locker rooms are a whole other story - consistently filthy, with a noticeable lack of basic hygiene standards. It?s shocking that a gym of this reputation would allow their facilities to degrade to such an extent.I joined Virgin Active expecting a premium gym experience, but the reality is far from it. The staff?s attitude makes me feel like an unwelcome intruder rather than a valued member, and the unhygienic conditions are a health hazard. It?s a shame to see a gym with such potential fall so short on basic aspects of customer experience and cleanliness.I urge potential members to think twice before joining. Unless Virgin Active addresses these serious issues, I cannot recommend this gym to anyone.
January 2024 by Ali Alalyawi
I?m beyond frustrated with Virgin Active, especially with an employee named Amy Lincoln. My experience trying to cancel my membership has been nothing short of a nightmare. I?ve done everything by the book, providing all the necessary information and documentation, but Amy has been uncooperative every step of the way.What?s worse, when I tried to call her to sort things out, she actually hung up the phone on me. This isn?t just poor customer service; it?s outright disrespectful. I?m appalled that I?m still being charged for a membership I?ve been trying to cancel, all because Amy seems incapable or unwilling to perform a basic function of her job.Virgin Active, you need to address this issue. It?s unacceptable that your staff treats members this way. Amy Lincoln?s behavior is a glaring example of how not to handle customer requests. The sheer lack of professionalism and courtesy is astounding.Customers shouldn?t be trapped in their memberships or ignored when they decide to leave. I expected a lot more from a reputable gym like Virgin Active, but clearly, this experience has shown me where your priorities lie. It?s time to take customer satisfaction seriously and rectify this situation.
January 2024 by VUMARELL
Guys, honestly, I?ve got to vent about Virgin Active. The staff here? Super rude. It?s like they forgot what customer service is. Every time I go, it feels like I?m bothering them just by being there. And let?s talk about the gym equipment ? it?s pretty much a joke. There?s such a limited selection, and half the time, something?s broken or just looks like it?s from the last century.But what really gets to me is this vibe I feel ? and I?m just going to say it ? it sometimes feels kinda racist. As a person of color, I?ve noticed some off vibes in this all-white gym. It?s subtle, but it?s there, and it makes me super uncomfortable. I just want to work out like everyone else, you know?So, if you?re looking for a chill place to exercise where you feel welcome and can actually use decent equipment, I?m sorry, but Virgin Active ain?t it. They?ve got a lot to fix, starting with their attitude and some new gear.
January 2024 by Mr Doctor
The facilities are nice and the pool is decent but it closes relatively early in Friday and weekends
December 2023 by Attila Szabo
Professional equipments and staff polite and friendly too.Pool side amazing
December 2023 by Vaishnavi Km
Average equipments with average classes (comparable to other, cheaper gyms with similar facilities) rates of the membership and the obligatory terms & conditions are to a large extent unjustifiable. In hindsight, the 12-month contract was not worth it even though I?ve been a regular gym-goer. If you freeze your membership, it automatically extends the total duration of the membership and you?re obligated to pay £64+ every month. And even during the freeze period, you?re charged. All in all, definitely not worth it. Just waiting to end the membership.
November 2023 by Michael Wilkinson
Probably the worst experience I've ever had joining a gym or any social club of any description. I paid £180 for 1 months gym subscription for myself and my girlfriend - this was predominantly so she could do the pilates classes.We did our induction where the sales lady checked our ID's etc. and we told her at the time that Emilie would be leaving at the end of the month back to Australia so we didn't want the membership to continue beyond the end of October. She said she would take care of it - putting a note on the account so it automatically cancelled. She even helped calculate the price to end of October including our pro-rata days in September.A couple of weeks in and Emilie couldn't book pilates classes on the app. The receptionist had taken it upon herself to block our accounts until we provided ID to show our ages because we were on age restricted accounts. I was not on an age restricted account and we had already provided our ID's. A week later we get it resolved and can start booking classes again....Then it gets to the end of October - I check my account and I've been billed for 20 days in November. We ring up countless times, send numerous emails and they refuse to refund it. I directly spoke to the lady who did the induction where she lied to my face saying she didn't say that and "would have directed me to the app to cancel the subscription". I told her this is not what happened and she said she would speak to her manager about it. 5 days on and I give up, rob me of the £30 if you have to. Glad to see the back of this gym.
November 2023 by Stuart Alexander Rees
Overpriced with bad customer service. Previously enquired about using my free day passes with my membership but got completly ignored. Ive now had to cancel due to a drastic decline in my personal circumstances.Their central customer service department is probably the worst I have ever corresponded with. They don't care about your circumstances or your situation, or even the correct process to internally raise a formal complaint (prompted them twice now, had no offical acknowledgement) - they just care about taking your money and giving late & half-baked responses. You're not a person to them, just a pound-sign.
October 2023 by Alex Parkinson
Honest view: I?m a current member and have been since May 2022, I pay £65 a month. Im am qualified PT with 10 years experience and trained in many gyms.This club is below average and overpriced! Limited free weights, benches, and cables. Long waits for equipment and it has a very strange atmosphere - the latter comment is my personal opinion based on my experience over the last 6 months. I have trained in better gyms that charge half the price and offer a better training experience.
October 2023 by Emma Woods
Been a member for a few years. Mainly use the pool.. absolutely fine with me. Staff have always been helpful. Enjoy aqua classes.
September 2023 by One Source
I've been using this gym for over a year now. It's well equipped with lots of fitness equipment, a pool and a sauna. They also have different fitness classes including boxing, HiiT work outs etc. Those can be interesting when you want to do a coordinated workout session that is managed by someone else.It's more expensive than most other gyms but it's worth it if you are sure that you'll make use of all the facilities regularly.
September 2023 by Artur Kulpa
The best classes with Mrs. Lelia. In my opinion, the best instructor. Great communication with participants, very accurate and reliable approach to work. Great condition first of all, Mrs. Lelia even corrects someone's mistakes if they does not correctly doing - which is so important.If someone is looking for a very intense, professional training, I definitely recommend it.10/10?????????? for her.
September 2023 by bankole dada
Great place and view
September 2023 by Rafiq Oladujoye
Very outdated equipment, no hip thrust machine or stair climb. Very small free weights area. In 2023 I would expect any gym to have changed with the culture. People walking around in socks or footwear that isn?t adequate.
September 2023 by Google user
I've been using this gym for over a year now. It's well equipped with lots of fitness equipment, a pool and a sauna. They also have different fitness classes including boxing, HiiT work outs etc. Those can be interesting when you want to do a coordinated workout session that is managed by someone else.\\n\\nIt's more expensive than most other gyms but it's worth it if you are sure that you'll make use of all the facilities regularly.
