March 2024 by raymond jones
An update to my experience with Audi 10 months on from the previous poor experience, which I acknowledge Audi, accepted and recovered themselves. This time round, some slight communication problems, which I overlooked. Collected my car and was handed it back in a filthy state. Worse than when i took it in. At what point does Audi, check the car and say, we simply cannot hand the customers car looking like this. Pictures belowReally poor experience, been going to the same dealership for 12 years and it was a frustrating experience and I have to bring my car back to carry out further work that should have been carried out on the first service. The dealership did not know I had a service plan, after confirming it with three separate people at the dealership.Update review: the team at Audi acknowledged the problem, dealt with it professionally, apologised and soon rectified and went above and beyond to repair the dissatisfaction. This is what I expect of Audi and they restored my faith in the team and delivered on customer excellence. Thank you.
March 2024 by Andrew Doherty
A great dealership which is small enough to have that personal touch but big enough to be able to source the right car. Everyone was very friendly and it didn't take long for someone to come and speak to me, unlike other dealerships. They were able to find the right car at a good price.
March 2024 by Maksym Prasi?owski
I had an incredible experience at the Basingstoke Audi service center. From the moment I arrived, the staff was incredibly attentive and helpful. They went above and beyond to ensure that my car was taken care of promptly and efficiently. I left feeling completely satisfied with the service I received and confident in the care my Audi received. I highly recommend the Basingstoke Audi service center to anyone in need of exceptional automotive care."
March 2024 by James Hoadley
Fantastic service from Hardus on a new purchase! Hardus went above and beyond to ensure I got the vehicle that I wanted and I couldn?t recommend him enough. The whole transaction was smooth and easy.
March 2024 by Ben Goodyear
Absolutely amazing experience and great customer service! Allesio did an absolutely amazing job at finding me my car and very quickly too! Looked absolutely stunning when I picked it up, I couldn?t be happier!
March 2024 by jason smith
Just picked up our sons new car! Due to a former employee making a serious mistake, It was looking like my son would have a long delay on getting his car but Jack was completely honest on what had happened and got straight down to correcting this mistake and getting my son his car in rapid fashion.Working with him was Alan the manager we cannot recommend these guys enough.There was no lying or trying to cover the mistakes up they completely owned it and promised to put it right and that they did!Thank You Jack and Alan and all at Basingstoke Audi brilliant service ?
March 2024 by Jon S
Very pleased with the service provided by Basingstoke Audi on the purchase recently of my new car. From order to delivery the process was very smooth. Being kept up to date and informed regularly of progress by the Sales Team was much appreciated.
March 2024 by Carla Alves
Very pleased with my Son?s new car and how professional Ella Bailey was with everything, made us feel very welcome from the very beginning!
March 2024 by Jim Collins
First class service, a great understanding of my needs and easy to do business with. highly recommended, especiallyHardous Joubert.
March 2024 by Darryl Fowler
Took my car to get some repairs after being quoted an ungodly amount elsewhere - Lookers were able to save a significant amount of money on the repairs and went above and beyond. The service I received from the minute I walked through the door to driving away after the repairs was top notch! I highly recommend and will be returning next year when I change my car.
March 2024 by Badr Chaudhery
My experience was absolutely wonderful. Ella is an amazing person and her customer service skills were outstanding. She made us feel part of the family at Audi Basingstoke which was really nice. The whole process was simple and easy to understand as Ella had everything under control. She was very professional throughout & helpful in finding us the perfect vehicle and spec. Her knowledge in cars is really impressive. Great job Ella a real asset to Audi Basingstoke. Highly recommend this dealership 5 stars
February 2024 by Wendy McElroy
Brilliant service. Got Exactly what I wanted, my dream car !! They went beyond and above to help me with all the little details. Friendly professional helpful outstanding service!!! Thanks Alessio and Alan
February 2024 by Nikesh Tailor
Hardus sourced the A6 I was looking for, was really helpful with the handover and the whole process was smooth and pleasant.
February 2024 by Dave Lovett
Excellent, attentive service from the whole team. Alessio made the experience enjoyable and straight forward. Top dealership.
February 2024 by Petra Schmidtová
I popped in today w my Seat when driving by to ask for help, as something was rattling near the left wheel when driving and i was worried. All the techs were gone for the day. Kyle was around on his non-working day and overheard me talking to the business manager (who was also so kind and friendly). Kyle has kindly offered to look at my car! ?? and sorted my issue within 10min and explained how i need to follow up w Seat (??) as sadly Audi can?t get the part i need. But even within these 10/15min i received such friendly and kind customer service! ?? amazing!THANK YOU SO MUCH KYLE!
