March 2024 by Mary McGuffie
Jaz and Nathan have been a fantastic help sorting my laptop problem very speedily. I totally recommend this store. Great customer service.
February 2024 by Alan Jones
Following a security problem (caused by me?) on ourMacBook I visited the Hereford store and after explaining the various problems. Liam J assured me that he could help. Sure enough he cleaned the computer whilst saving all of our data ready to reinstall.I cannot thank Liam enough for his calm and professional approach. Nothing was too much trouble and he explained, in terms I could understand, every step he would be taking and addressed all of my concerns.We collected the Mac yesterday and Liam talked through what he had done and gave great advice on security to save me falling into the same trap again.It?s been a fraught few days following being hacked but with people like Liam so much of the worry is removed. I would heartily recommend the Hereford store ( the whole team there are so friendly and helpful) as they are great ambassadors for Apple and made me glad we chose the brand.THANK YOU!
February 2024 by Adam Gayther
Pleased with purchase in store, service was slower than I would expect from a store of this size, I had to visit twice over an over the afternoon to collect the new phone. Staff knowledge was very comprehensive and they set my new phone up with minimal fuss & expertise. My only negative is that I spent over £1200.00 in store and when I asked for a carrier bag the staff insisted charging 10p and wouldn?t wavier (the bag stayed there).
February 2024 by Akshay Lekhi
Thanks Matt and Nathan getting the malware our and retrieving haptic feedback for keypad.cheers
February 2024 by Martyn Coomer
Such helpful staff dealing with an old codger like myself-very patient and knowledgeable
February 2024 by Richard Andrews
A massive thanks to Nathan and his team for helping us out with our problems.We had two separate items with faults and both were resolved very quickly and efficiently.ThanksMr & Mrs O.
February 2024 by Sue Clayton
This was the second time I have visited the Hereford iStore and once again Nathan and his team were extremely helpful, practical and gave me advice I could understand. I can?t thank them enough and would recommend the store and its team unreservedly.
February 2024 by Dave Larkins
Excellent bunch of guys, extremely knowledgable and helpful. Mathew and Jaz were great but Ryan went above and beyond helping me restore my poorly MacBook Pro..that?s fella much appreciated! So good to know I have this quality of help with my Apple products in the future!
January 2024 by Jeanette Sleeman
It?s just a shame that the phone doesn?t live up to service.
December 2023 by Brian Powell
Visited store with an issue with a hand me down iPhone pairing of Apple Watch, I think his name was Brian ?Paired it up with no problems and also sorted a couple of other issues for me,Can?t fault the guy, really new his apple products, and how to sort out faults,Thank you ?Excellent customer service
December 2023 by David Gibson
Great advice, they could have flogged me the expensice products , but they assessed my needs and I am so happy with my mac book pro!
December 2023 by Paul Moon
Terrible customer service. Staff come across as arrogant and all knowing. Really wound me up. Not really wanting to help claiming a broken charging point is not a technical fault and very smarmy about it. Then want to charge 600 for ?fixing? it. The phone is 7 wekes old. Avoid at all costs.
December 2023 by John Pitt
Problem with both mine and my wife?s iPhone. Such good service from Nathan and team. Problem resolved in know time. Wonderful, highly recommend them.
December 2023 by Sharon Turnbull
IStore were helpful, professional, and efficient as always. Thank you Nathan.
December 2023 by Joe Nelson
10/10, would recommend - helped with a battery swap and other things, very helpful staff and also good value ?
