November 2023 by R N
Horrible. Tried phoning. Hung up after being on hold 27 minutes. When you withdraw money it takes other banks no more than 2 hours. RCI Bank takes an additional business day. Horrible horrible bank
August 2023 by Nigel Kenyon
Took out a 3-year savings bond - straightforward application process. I was uncertain about one detail of the T&Cs, which a quick (7 minutes from dialling to end) 'phone call cleared up. Polite, reassuring, and informative telephone staff. Exactly how this should be done!
August 2023 by Paul Carrington
After being initially tempted by RCIs fantastic rates I had a moments doubts with the bad reviews from last year. My experience withRCI has been excellent in every way possible. I see that the RCI replied to all the negative comments with an understandable explanation. Out of interest I looked at how the Nat West scored before signing up. They, rightly so, received a bad rating which mirrors my personal experience with them.Again RCI have been excellent and got everything right first time. One of the best services I?ve received from a financial institution. Cannot rate them highly enough. I?ve had zero problems to report. I rarely recommend anything, but as you?re reading this I guess you?re considering investment with RCI. Do it. If I could invest more which would be protected then I would
August 2023 by Kevin O'Neill
Appears to be a very well run bank and replies to queries and questions very promptly. Have no hesitation in recommending and they offer a good range of accounts both for instant access of for longer term.
August 2023 by Martyn Robinson-Slater
RCI Bank UK are a very good customer focussed bank, responsive to interest rate changes, good customer relations. Well recommended.
August 2023 by TIM WILSON
Quick and easy to set up an account on my mobile phone and transfer money in. 5.8% for a 5 year fixed term is one of the best deals on the market.
July 2023 by Robins
As from today I think this is the market leader albeit a 95 day notice account. I don't know why other banks are so 'tardy' when passing rate rises on to savers. In today's clime teach them a lesson, if not in top 3 leave them ! It's time for the return of the 'saver' let's get back what we're owed !
July 2023 by Mark Morton
Easy to deal with on the website. Account set up straight forward. Good interest rates. Postal correspondence is fairly slow lagging well behind Account activity
June 2023 by Adam Surman
Interest rates are OK but customer service is not great and because they are not part of the clearing system in the UK transfers can take upto 48 hours which has proved problematic. There are other banks Tandem and Chase which are better either in interest rates or transfer times or indeed both and with better customer service.
June 2023 by Nick Wardrop
Simple to use and great rates which are the same for new and existing customers. unlike Santander, who don't give a toss about existing loyal customers getting worse rates than new accounts.
March 2023 by Tony Winstanley
Very easy to open an account but very difficult to find the link to close. Customer service sent guidance but i am still no nearer to closing. I think they want to hold on to your money for dear life?
February 2023 by Robert Tjia
Bought a Nissan Qashqai from Glyn Hopkin a while back which developed an ongoing fault .The vehicle was purchased by using RCI Bank Financial Services ,and eventually I successfully rejected the faulty vehicle ,as was my right, back to Glyn Hopkin .Both Nissan , Glyn Hopkin and RCI Bank weren?t very helpful at all, trying to have us keep the vehicle and prevent us from rejecting it.However we knew our consumer rights , and took this matter up with the Financial Ombudsman Services Ltd .This free of charge service ensured we got a complete refund of what we paid , plus compensation.I will never deal with RCI Bank , nor Nissan or Glyn Hopkin again .Anyone complaining of poor service and getting no results , will be strongly advised to use the Financial Ombudsman Services Ltd .Guaranteed, the bank will have to comply.
December 2022 by Maureen Holtum
Absolutely useless organisation. I opened an account a month ago, cannot reset my password. Been on the phone for over and hour and have sent 4 emails. Just writing by snail mail to the manager now. I await a response with baited breath!
December 2022 by tim hooper
Invested in a fixed one year savings account with monthly interest paid to my linked account. Waited 4 days for payment to arrive only to get a text thanking me for a deposit? It appears that they incorrectly paid my interest into the RCI account!I can't ring them as I am a mute, tried email/secure message/messenger. Not a single response and I need my money.UPDATEI did today receive a phone call, even after I told them repeatedly that I cannot speak! Feeling really upset and offended by this.
December 2022 by Suzanna Hooper
Not even worth the one star! The worst customer service ever. My interest payment failed to arrive in my linked account. Tried contacting them by secure message/ FB messenger, not a single response. Avoid.
