November 2023 by muhsen shah
In my years of buying from Pret I have never experienced such low quality of customer service. Staff is erratic and the hot drink served lukewarm. The staff was argumentative when I reminded them that I had ordered an extra hot drink.
October 2023 by h2016m HM
First time here. Ordered food, pastries and coffees. It took the him 5 min to take my payment via card. The coffees were horrendous. Americano very weak. Caramel latte, could not taste the caramel. I complained. They didn?t seem bothered at all or even care about the customer.The tables are disgusting. The customer next to me had to clean his own table with spray as they couldn?t be bothered.Been going to Prets for as long I can remember but this branch is awful! Avoid!
August 2023 by GTyirean
So far I haven't been disappointed at all with their products and the coffee is good enough for my taste ..I think the coffee shop itself needs a refurbishment as it looks a bit
August 2023 by Madalina Trasca
You literally have 2 tables and a counter and you CANNOT KEEP THESE CLEAN, and you are charging extra for eat-in????? What a joke! I didn?t take a photo of the table before actually cleaning it myself, but I did take a photo of the floor under the table. Disgusting.
August 2023 by Tyirean Gh
So far I haven't been disappointed at all with their products and the coffee is good enough for my taste ..I think the coffee shop itself needs a refurbishment as it looks a bit old
July 2023 by Kay P
I was served by Aspazia Mi S. The poorest service, I have ever experienced. I do not know how they even hired her, her face looks moody even when she smiles. She should not be customer facing. The food on the other hand was good and generally clean within. I personally won't be going there again and wish you all the best if you are served by her !
June 2023 by Ivan R. Deb
Since I bought the Prets subscription they have come up with clever business tactics like taking away the nice smoothies and replaced it with squash. I will not be renewing.
April 2023 by Cheryl Dearsley
Ordered online twice, both times did not receive the full order but the full price was taken but no refund. No one answers the phone there is no way to contact anyone.
April 2023 by HomeD DY
service provided by the staff to be poor,experience to be very unpleasant.Hope the shop can improve its service and customer satisfaction.
March 2023 by Maria Gheorghiu
Disgusting, not even a star. I order a coconut latte. This is like a tea. So disappointing.
February 2023 by dave pelton
Great reliable place to get your drink and sandwich. Always a good selection and always good service. Very good standards.
February 2023 by Jamez Ali
The customer service from the elderly lady was awful! No hello no please no thank you!! Very abrupt behaviour. The guy behind the counter was more pleasant but please train this lady. If you can?t give basic customer service don?t serve them.
December 2022 by Jo Regan
This branch has gone downhill over several years. It operates a ?cleaning on demand? policy. Meaning that your table will only be cleaned if you ask for it. The staff look grubby in dirty fleece jackets and ripped leggings. I saw a server wipe their nose with the palm of their hand and then continue to make the coffee. Made me feel nauseous. I will now be actively boycotting all pret venues. Very poor.
December 2022 by Martin Abrams
I?ve entered here twice and left empty handed twice, the sandwich shelves were half empty.
December 2022 by João Reis
Great customer service on peak hour. Floor area clean and tidy. Well Done guys
