December 2023 by Ashan Chandrasekara
Worst staff ever..
September 2023 by Danielle Tabone
I just popped into the store to have a browse when I heard one of the staff members who turns out to be the manager been very rude to one of her staff members on the shop floor by the till which was very awkward and obviously very embarrassing for the staff member . She went on to call Another staff member to be her whiteness of conversation. Any good manager would do this in a private area .
September 2023 by Jayne Fraser
While visiting the store on 1/9/23, I observed what appeared to be an condescending interaction between the manager and several members of staff. The manager's behaviour came across as rude and patronising towards the staff members, which was both uncomfortable to witness and, I believe, unprofessional.
August 2023 by Pameer Sengerwal
I feel absolutely disgusted by the behaviour of some employees at this River Island, specifically. I was treated as if I wasn't even there and one of the ill-mannered employees told me to "go look for it myself" as if she wasn't an employee and couldn't provide any assistance towards my needs. For example one of the prices was crossed out on the price tag, therefore I asked the worker to tell me what the price was and she then told me to look for it myself. The manager was equally bad as she didn't do anything at the time to help. I have been shopping here for a while and this is the worst experience I have had by far.
August 2023 by Rae Lwren
I love this store, and it?s usually a pleasure to shop in. However today 4/08/23 the ladies in the store had a line of about 10 people waiting and a new girlie on the till. NOT A SINGLE MANAGER came to help her or jump on. They pretended to tidy clothes in the back of the store whilst she struggled with a huge order of £500 at the front. Poor girl was left to suffer whilst they did anything to avoid serving customers. The lady I?m guessing was the manager then had the audacity to come over and tell the girl to SPEED UP !! HOW ABOUT HELP HER????
January 2023 by Dhavalkumar Ghadiyali
Nice Brands but they have no new stocks for winter collection.
January 2023 by Dhaval Ghadiyali
Nice Brands but they have no new stocks for winter collection.
October 2022 by K M Luczyk
Chantelle went above and beyond to make the customer service experience exceptional. I am so impressed, well done.
October 2022 by P P
Been here on a few occasions.Don?t really think much of the clothing but they do really nice handbags and shoes.Had a few orders to pick up in store. On one occasion a lady said she?s get it for me and never came back. I waited was a good 10 minutes and then had to ask another girl for my parcel which she got I minutes.The other lady came out eventually but didn?t batter an eyelid. I saw in her face what she thought but I don?t have time for people who can?t do their job properly.Another time my partner asked for a pair of shoes in size 9. They gave him 8. When questioned they said that?s all they had. Customer service really needs updating.
October 2022 by Julie Grondona
Came in today to get some reserved boots!! All the staff where lovely and really helpful.. thanks guys!!??
September 2022 by P R
Been here on a few occasions.Don?t really think much of the clothing but they do really nice handbags and shoes.Had a few orders to pick up in store. On one occasion a lady said she?s get it for me and never came back. I waited was a good 10 minutes and then had to ask another girl for my parcel which she got I minutes.The other lady came out eventually but didn?t batter an eyelid. I saw in her face what she thought but I don?t have time for people who can?t do their job properly.Another time my partner asked for a pair of shoes in size 9. They gave him 8. When questioned they said that?s all they had. Customer service really needs updating.
July 2022 by Matt Llew
Please clean the dressing rooms River Island - honestly this level of filth from fingers can only mean they have not been cleaned for years and had THOUSANDS of hands on them - this definitely can?t have been safe during covid! While here yesterday I also was stabbed by an object while trying on some jeans - I reached into the pocket and found an open security tag had it?s pin sticking into the jeans. Very lax! See pics for proof.
June 2022 by Jonathan Edwards
Brilliant the clothes are always neat and tidy
January 2022 by Cristina Monea
Really good quality vs price ?
December 2021 by Anita Sharma
There was 30% discount available.
