They are all extremely helpful, I will not bank with anyone else! My local branch Chatham, Ruben and Eugenia are always so helpful! Couldn’t do more for anyone! They work around problems and are problem solvers, 10/10
April 2023
I had important paperwork to collect today as I needed hard copies with branch stamps. I was left pretty unhappy with the service I received.Maybe if Eugenia concentrated on the customer she was serving instead of speaking to other customers, their dogs and a colleague she would not have made the mistake of printing the... read full comment
April 2023
Very accommodating,fast transaction and very friendly special mention to Ruben who helped me.
As a mutual, we’re owned by, and run for, the benefit of our members* – meaning we’re free to reinvest more of our profits into improving products and services. Last year alone, we paid back half a billion pounds to members through better-value current accounts, mortgages and savings accounts. And we plan to do even more. Like investing £500 million into our branches over the next five years.
Plus, our ethos is to not only look after our members and their money, but to give back to our wider communities, too. You’ll find us in one of 650+ branches across the UK, where we look forward to saying hello.
* You’re a member when you have a current account, mortgage or savings account with us.
Other Information
Products and services: Two levels of cover to choose from, No claim discounts (NCD) available, NCD up to 35% on contents (5+ claim free years), NCD up to 10% on buildings (5+ claim free years), Home Emergency cover (additional premium), 24 hour home emergency helpline, Legal Assistance (additional premium), UK based call centres, Quotes available online in branch or by phone, Home insurance underwritten by U K Insurance Ltd, Home Emergency & Legal Assistance underwritten by:, DAS Legal Expenses Insurance Company Limited