March 2024 by Paul Coley
I popped in and explained that my glasses needed adjustment but I hadn't purchased them from here. I was told they couldn't help me as they didn't have my prescription. I thought it was an odd excuse as only the arms needed adjustment. They could have just said sorry, we can't help as you aren't a customer. They weren't even busy, perhaps they need to look at the bigger picture.I went to Boot's next door, said the same and they couldn't have been more helpful. I know who will have my business in the future ?
March 2024 by S Charles
Cancelled my appointment 2 hours before when I already drove all the way to Bluewater as I planned my day around my eye test. This was after they called me twice to make sure I was still coming, I mean why bother!!
November 2023 by Jim Barber
Friendly efficient staff. Have been very happy coming here since swapped from John Lewis.
November 2023 by Andrew Barry
After being with my previous optician for 41 years, I can safely say this was the nicest experience I've ever had with an eye test. Elaine was so supportive and talked me through each step of the eye test. I received some slightly uncomfortable news about my eyes, but Elaine was very holding. Tony & Kam were also very attentive and gave me loads of free advice about my glasses, even though they knew I had no intention of buying from them. I have now recommended M&S bluewater to all of my family and friends.... Amazing.
October 2023 by Iza Czyrska
Poor service or rather lack of service! They called me 2hrs before appointment (which they confirmed the day before) saying they have to cancel as the optometrist didn?t show up for work! Not reliable at all!
August 2023 by Andrea Stanley
I went to M&S because I was unhappy with my previous set of glasses. When I explained the problem I was having with the glasses they suggested another eye test. I was listened to and the staff, particularly Lynn; identified what she believed the problem was.I now have two pairs of glasses that I can wear. Everyone I encountered was friendly, professional and helpful. Lynn, thank you for identifying the problem and resolving it. Ede, thank you for measuring and fitting my new glasses.I am very pleased and will be recommending you to everyone I know.Andrea Stanley
August 2023 by Nikki Keane
Took my 3 year old son for his first eye test. We saw Elaine who was absolutely brilliant with my son, recognising he was a little nervous and she soon brought out his confidence in helping him with all of the tests. Great service
May 2023 by Jim Ludlam
Didn't visit
May 2023 by I. C.
I made the eye examination appointment for my young daughter 6 months ago. But the appointment was cancelled just the day before notifying me that there was no opticians and I was required to make another. Unfortunately it was cancelled again by M&S for the same reason the day before AGAIN! It took me more than 1 month eventually for that eye examination. The service was not good either. The crew didn?t have a smile at all and they used to gather at the counter. They just left us choose the frame alone without help. My girl tried almost every pair to get the perfect fit because her nose was flat and difficult to find ones that made her felt comfortable. Finally she chose a pair she liked but the crew said they didn?t fit her because the temples were a bit too short for her. We then had to restart again to find another pair. A week later we got the text message telling us to collect her glasses. I followed the instructions to call their customer service for an appointment. The Operator said no appointments needed for collection so we didn?t make one. But what, when we arrived the staff didn?t let us have the glasses because an Optician had to be present for kids glasses. You don?t know how many hassles we had just for a pair of kids glasses. And don?t forget to check their opening hours because the area closes much earlier than the M&S store does.
March 2023 by SCC W
Excellent friendly service. Location was quiet and clean. The team was attentive and helpful.
March 2023 by Nadir Nohur
Visited the Bluewater branch for both my eye test and picking up the glasses.Brilliant and fastastic service from all the staff, especially Ede??????Kindest regards,Nadir
March 2023 by Nicoleta Sora33
Very friendly and professional staff, no queue and a great service overall. This is going to be my number one choice for our eye tests going forward.
November 2022 by Andy Holpin
I wouldnt bother at the moment, twice in 2 weeks I have had my apointment cancelled on the day. It seems as though they are dependant on non-perminent staff who are not reliable.
November 2022 by Helen Appleton
Helpful, polite professional staff. Excellent service with quick delivery of items
November 2022 by Mike Higgins
I would recommend this opticians in Bluewater over any others. Excellent staff, they quickly arranged an eye test and my glasses were ready within 2 days. All staff were very helpful but the optometrist went above and beyond with help to get an urgent eye hospital appointment.
