December 2023 by Sophia Pay
One pizza, second time getting the order wrong. Only since new owners/management took over! Never had a problem before. Hello Domino's pizza goodbye papa
December 2023 by Shannon Szarek
Much like everyone else we have experienced similar problems.Order through the app, papa johns would accept, wait an hour and a half and then recieve a call that the shop is closed and rider can not collect the food.It's clear they can not fulfill orders and should remove themselves from this service as it seems all bad reviews are related to this. Or perhaps competent managers / staff ?
December 2023 by Mark Philip
Big fan of Papa Johns love their pizzas. Herne Bay branch used to be reliable but it seems not any more.Few weeks ago ordered, they turned up completely wrong. Spotted it with the delivery driver who admitted our order had gotten muddled up with his previous drop. By the time it was delivered they were closing so no replacement correct food. Driver took the wrong order away as it was no good for us due to dietary requirements. Had to hassle head office with a complaint for a refund. No apology at all.This weekend we gave them another chance. One of the pizzas was correct on the box label, but completely different pizza inside! Luckily this time it wasn't too late for a replacement to be sent which they did to be fair. But no apologies again.All confidence in this branch has been lost sadly.
October 2023 by Lee d Jordan
Couldn't stop eating it definitely moreish will definitely be ordering again five stars review keep it
October 2023 by Laura Brown
Ordered food at 7pm, tracker said it had arrived at 7.30pm. Called the store, they said to wait, it arrived at 8pm. Vegan pizza which was labelled ?Vegan sausage?, covered in chicken. They offered to replaced the pizza when we called just after 8pm. Replacement pizza did not arrive until 9.20pm, granted they gave us 3 free vegan Ice Creams.Vegetarian options: This is the second time we have been sent meat on a vegan option.
August 2023 by Mehmet Kari
Awfully priced, service is shocking they never have the same staff there long enough. Maybe an issue with pay or conditions. I was left 25 minutes for my pizza whilst it was sat in front of me in a box ready.
August 2023 by Explorer68649789196
Awful awful place. Needs to be sorted out and have someone take control of it. Constantly cancel orders. No apology. Take your money then need to wait a few days for refund. Place is filthy and no care for food safety. Just don?t waste your time. I hope someone from their head office actually take note. Been like this a looooooong time. A real discredit to the brand
July 2023 by Stanley White
Don?t out bbq sauce on bbq pizza don?t see point in advertising it
June 2023 by Ella Daire
Ordered a pizza at 6:20pm.. and by 9pm it still wasn?t with me. I ended up phoning and asking for a refund and seeing how everyone else has gone through the same as me it seems looking at the reviews on here & just eat I don?t know how they are in business still?? The man on the phone said I would get a refund in a couple of days, I hope that?s the case! Basically just avoid as your pizza will never turn up!
June 2023 by Rhys Bond
Shocking service takes 1.5 hours to cook and deliver 5 mins away from their store
June 2023 by Hettie Prior
We tend to only order from Papa Johns when getting a takeaway pizza because it?s the best pizza and never had any problems until now. Rang at 7:25 for an order to be delivered. Man on the phone said it would be 30/45 mins. After 1.5 hours, rang up to chase up to be told ?the reason it?s late is because we like our food to be hot and fresh when it comes to you, the driver is leaving in 5 minutes? After 2 hours rang to complain and that by this point we just want to cancel and get a refund. To be told ?You can?t get a refund? and were hung up on. Rang them back and was this time told we can have a refund. Food arrives and it is cold. Extremely disappointed. This happened on the 26/05 and still haven?t received a refund after calling multiple times to be told the refund is on its way. Won?t be ordering again.
June 2023 by MrHbsauce, Punk Rock & New Wave videos
What has happened to my local pizza delivery?Was so good, never late and always turned up fresh and hot.Really terrible last two times. Delivery guys turned up looking so stressed as if under pressure, or maybe just under staffed.I've now gone to Dominoes but not as good deals but least I don't have to waits 2 hours for it to turn up. Sad.
June 2023 by shed 117
Canceled my order just because they didn't have beans instead of giving me an alternative poor service.
May 2023 by Jason Porter
Ordered at 18:40. They called me to say they could not deliver so can I collect? Not much choice as I had already paid. Told 35 - 40 mins. Got to takeaway at 19:40, told it was in oven. Still waiting. If they didn't have my money I would walk out. I will never use again. They should be providing a service but seem to think they are doing us a favour. Vote with your feet and try ANYWHERE else.
May 2023 by Kay A
Ordered online and still currently waiting for my £40 worth of food and drink. Waited an hour before checking the online tracker which was still on ?making your order? and decided it was time to call the restaurant. I phoned 4 times with no answer. There is no one else to contact, no head office etc? I do not know where to get a refund from or who to contact as the email confirmation says to contact their phone line which they are clearly not bothered about answering. Ridiculous. Might as well just shut down at this point if you don?t want to make the orders you receive or answer the phone to receive orders or feedback. Just awful, I feel sorry for this company as this particular branch is letting you down greatly.Update: Been to the store to find it CLOSED! How are you expecting to run a business by allowing people to order from you when you aren?t even open?! It is 2pm on a Wednesday, who is this management and can we get them some training please?!
