January 2024 by Jodie Battle (Jodally)
The worst customer service ever. They have a phone number but it doesn't work and emails are sparse, I have sent 3 emails in 2 weeks with no response. I've flushed over £200 down the toilet using them by trying to return a panel that was supposed to come with a fitting kit. Do not use this company, they are awful.
December 2023 by G Angelidou
Neither one star.Avoid any transaction with this "company".After long time I didn't received my order,the contact was unable,no any reply.I had to open case via PayPal and then only replied.Now I try to find the return policy but no any information and as usual when I tried to contact with them by phone or email,they don't reply.
December 2023 by Paula Weeks
I was a bit concerned about placing an order after reading previous reviews but having read other non Google reviews which were much better I went ahead. My experience was very positive. Ordering was easy, the panel arrived quickly and was very well packaged. The panel is of very good quality and it was easy to paint and install. Really pleased. Another positive it's made in Britain ??
December 2023 by stephen wickes
I ordered a bath panel and I recieved a notification that it was with the courier, unfortunately there was some confusion with the address that I clarified and expected the panel to be redispatched a couple days later. Now 3 weeks later still no panel and the company is not replying to my emails and they have no phone number that allows you to speak to them directly. Beware
November 2023 by MarkW
Terrible Service (well none actually). Ordered the panel, which arrived well packaged and with good tracking from the courier. However the fixings were missing. Despite multiple contacts, emails and phone calls - absolutely nothing. Not good enough, come on Bath Store Panel - you have a good product, good website but you let yourselves down with zero Customer Service.
November 2023 by Deborah A
Our Bath panel has not arrived we cannot get through on the phone! No reply to our emails. Is this a scam?? Very cross. No stars at all except I had to use one star to be allowed to post this!!
November 2023 by Nigel Kearney
Please do not use this company. Should of checked reviews before ordering. Ordered on 13th Sep arrived damaged. Theydo not answer emails or pick up phone calls. Had to get my credit card provider involved. Trying to get my money back
June 2023 by Steve Fleming
I bought a bath panel with light the light never came I tried email phone and the chats room not one off the work the communication with the this company is none existing
March 2023 by Julie Collins
Brendan at Bath Panel Store has been sent 3 emails about a possible order I wanted to make. No response to any of them. After reading the reviews, I?m kind of glad as at least I didn?t make an order.
January 2023 by Benjamin Moss
After reading the comments and reviews I was a little apprehensive about ordering.However I am pleased to say I have received my order on the date specified by them and its exactly what I wanted and ordered.No fuss what so everThanks :)
December 2022 by Jean Hellen
Bath panel was fir a jacuzzi. In box advises not suitable for mucus?s I. Nobody answers phone. Refund was eventually minus restocking feels plus had to fund return costs?..total rip off company. Panels MDF
November 2022 by Stewart Graham
Please do not use this company, I have never been met with such indifference after they delivered a damaged bath panel.I found the panel was damaged after is was unpacked, implying it was damaged prior to being sent out.It then took various emails ( as telephone went straight to answer service telling you to email - live chat does not exsist) The carrier DX took four attempts at delivery despite me being given less than eight hours notice I was in the house.When they did deliver, it was left at my door again when I was in, no knock to say delivery nothing and this during the worst weather all year.And Brendan of the bath panel throughput the whole process couldn't care less, avoid this company at all cost.Stewart Graham
October 2022 by Tony Nickson
I ordered my bath panel from the bath panel store a few weeks ago .Then I looked at the reviews and was a bit concerned because there was a lot of negative reviews. But I have to admit everything was great customer service delivery and the product was excellent. So from personal experience I would definitely recommend The Bath Panel Company. I was very satisfied.
October 2022 by Paul Ryan
I purchased custom made to measure bath panels from this company in December 2020. Not even 1 year later in an unused, heated bathroom both the end and side panels have warped. The side panel has warped so badly that it has popped the fixings.Not fit for purpose. I could take them off, lay then flat and weight them, but what is to prevent them from warping again once they are fixed back to the bath cradle?I have been trying to contact the company since December 2021 (BEFORE the 12m guarantee expired). But they are not exactly forthcoming in their reply. In hindsight I would not have bought these panels. My advice would be to shop elsewhere.No response - time to get Trading Standards involved.
October 2022 by James Halligan
I would give zero stars if I could. I ordered a bath panel which cost £165 inc postage and packaging. The bath panel arrived damaged on 2 edges. I requested a refund as I was not satisfied with the quality in respect of the damage. This was refused. They offered to send me another bath panel but as I was unhappy with the quality so I wanted a refund, which I was entitled to as per the Consumer Rights Act regulations. Despite presenting them with this evidence they just ignored my emails.
