January 2024 by Lynette Britton
Love how you can go in the store and just play with the toys what ever age you are. I have been in a few times just to see what they do and play with them,my inner child coming back. Great place and the staff don't rush you or look at you as though your weird. It's a fab place to go
December 2023 by Paul Norton
An okay toy shop however the service can be slow. Staff need better training by management.
November 2023 by carol Carol
A toy had a cheaper sticker on than what it scanned for, we had to stand in front of a queue whilst they checked if we changed stickers. ( we hadn?t) Yes it?s policy to check, but it could have been handled much better and an apology made without us asking for one.The elderly couple next to us had the exact same issue, they where refunded and sent on there way?The Scottish manager clearly needs retrained in how to speak to customers who spend a fortune in Smyths. The other staff as usual were great.Just be prepared to feel like an idiot when one of their own makes a mistake.We?ve spent easily 4k in this one shop alone this year which makes us all the more insulting.
November 2023 by Vicky Mount
I contacted the Blackpool store regarding an urgent query re a click and collect order. Alison was very helpful and professional and put my mind at rest. Christmas was saved. ? Alison is a credit to your company.
November 2023 by Loulou Blackledge
Slightly upset after purchasing a large toy they gave me a bag to put it in, it was raining heavily so asked for a second bag was told they could only give one, said I would pay for another again told no, I then asked if they had any tape that I could fasten the bag over the top as no handles again told no,I guess someone had not had their coffee that morning and was a bit grumpy.
September 2023 by ANNIZ 91
John who was responsible for customer service / returns has the worst manners. Have been shouted at for returning a product. If you don?t like your job move on!Don?t recommend at all.
August 2023 by David Evans
Bought a car seat from Paula. She was really helpful and friendly. Would definitely recommend!
August 2023 by michael darby
Great for kids toy shopping
July 2023 by Ethan Innit
Good staff, nice atmosphere and toys but tried to return something after a day with the same staff member and he tried to say ide opened it but he returned in full price regardless as I hadn?t opened it, be careful with returns
December 2022 by Ben M
Great store. The staff are more than helpful. But had a little issue when collecting Pokemon cards for someone. If you spend £20 on Pokemon Go cards, you get a free promo card exclusive to Smyths free with your purchase. I double checked the stock online and the website said 15 of the promo cards were available in the Blackpool store. So made the journey, spend £28 on cards only to be told they have none of the promo cards left, even though they were still advertising it on the glass cabinet the pokemon cards are kept in. The helpful member of staff went to look for some in stock, but to no avail. Extremely disappointing.
October 2022 by Lisa Hayes
Lots of stock and the staff are lovely, friendly and very helpful. There are always lots of good offers
September 2022 by Metal Manny
Bought a bicycle helmet for my son, lots of choices and with the price drop I was very satisfied.
July 2022 by marione Dunford
Wow what a brilliant toy store, it has every toy imaginable, also it does gaming equipment and gaming chairs, ball ponds, activities for the garden, cots, prams, it is well worth a visit, it's a really big store, the staff are really friendly and helpful
June 2022 by Phillip ?Dinger? Bell
The staff here went way above and beyond to help us choose products for our new grandson.Would definitely recommend them.
June 2022 by Jean McGarva
Not the cheapest but good quality & great selection. Friendly, helpful staff.
