August 2023 by Muhammad Bilal Mudassir
Couldn?t get a scan sent to the head office for mandate change, after two attempts. Had to post it myself.No reason not to believe all the other negative reviews.
July 2023 by Lee Taylor
the woman who works as meet and greet kept trying to fob me off to go online even tho i was told by barclays online service to go to branch to look at a bank account for my children! After I repeated myself 10 times the woman reluctantly checked her diary to tell me there are no appointments?laughable really the staff dont seem to be bothered one bit what sort of bank is this
July 2023 by Reece Marsden
Awful experience. Was pushed pillar to post in branch, not one colleague genuinely gave a monkeys to endeavour to help me. I was left waiting over an hour and a half before I was even seen to by the appropriate colleague with the resources to help. Under trained or don?t care?
June 2023 by Peter Pgul
nor the best experience to be honest
February 2023 by Karen Evans
Wanted help setting up savings account. Helpful member of staff greered me and made me an meeting with a staff member who could help me. Short wait and then another very helpful staff member talked me.through setting account up through the Barclays app.
January 2023 by Ann Marie Manley
Terrible customer service and nonsensical processes! Supposed to be making banking easier... laughable!
December 2022 by STEPHEN DUNCAN
Another one of those waste of space branches which is basically all machines and hardly staff and counters.
December 2022 by Gulshan Nahid
Really bad service if you go to take your money they want you to sit there for long time and no waiting time. Rubish service. Staff standing free but not help full at all.
October 2022 by Terry Bowler
This bank is shockingly bad. I'm sat here waiting to close all my accounts and the lady in front of me has been sat here over an hour waiting to close hers. It's disgusting but I will stick it out today so I never have to deal with this idiotic institution again
June 2022 by porscheninesixeight
Always very helpful and willing to help with self service on the computer screens. Very patient.
January 2022 by Shaun Benson
Attended as part of setting up a Trustee Account. Not a common thing but not rare either.The assistant could at best be described as incompetent. They had very little understanding of the process and when asked questions, the best they could muster was "You will find out when you receive the information letter when the account is open".On top of that, as I did not have a Barclays account myself (and I certainly have no intention of opening one now), I had to provide identification. This is standard and acceptable.However, they wouldn't accept a bank letter, an employment letter, a council tax letter and a drivers license, they needed a bank statement aswell. Now, aside from questioning what would of happened if I didn't have an account, I was happy to go to my bank just down the street and get one printed off. But the assistant insisted I download the Barclays app and use their ID process as it "would be quicker". It was not, infact, it couldn't even ID me properly.So in summary, a frustrating experience handled by incompetent staff.
July 2021 by Scott Gordon
Can't make an appointment to close an account but can't say how long the wait is to see someone....we don't all have all day to wait around. Useless. Get some staff .....
July 2021 by mohsin Mahmood
Poor opening times 9:30 - 2pm. what about the people who have to work during them hours?
July 2021 by Lou Ise
Absolutley shocking. Opening hours prevent people who work during the week from ever being able to get there. And if you do manage to get there dont expect help. The staff v machine ratio is backwards. They will soon have not one human in that place. Shutting the nelson branch made no sense whatsoever. That branch was always busy. Hardly an unused waste of resources. The elderly people who relied on that have now been forced to travel into burnley and use machines that can confuse the most intelligent. I along with 7 family members have since moved to another bank. More beneficial to us both personally and with our 4 businesses between us.
July 2021 by Abdul Naveed
Used to be a friendly, helpful branch. Now the staff are ignorant and generally unhelpful. The waiting times are ridiculous and unnecessary. Staff quite often busy doing nothing. Place needs a urgent review by senior management external to this branch.
