Outstanding customer service. Travelled an hour and missed the opening by 5 minutes. As I walked from the building the gentleman opened the door and asked if I wanted to come in as they would reopen for me. You simply don’t get this level of customer care anymore. Very impressive.
February 2022
I rarely post reviews but I’m so impressed with the helpfulness & ‘can do’ attitude of the staff - particularly in the Workington branch - that I want to commend them. In comparison to other banks I deal with, they are head & shoulders above, in terms of their ability to respond, to do what you request & in offering... read full comment
September 2021
The cumberland building society is a hidden gem. The customer service is absolutely outstanding.Very supportive and no problem is too big for them. Always available to help when needed.I simply can't recommend them enough.