December 2023 by Margaret Manley
Always a pleasant experience
November 2023 by Allan R
First and last time I will go here. Went for lunch, decided to have a toasted sandwich, coffee and cake. The toastie took ages to arrive, after eating my cake and drinking my coffee, it still hadn't arrived, so my friend asked a member of staff about it. It eventually arrived lukewarm. Not good enough M & S.
October 2023 by Martin H
Absolutely appalled with the way the staff spoke to my partner and me today. The food items we purchaced leaked into my backpack as they were not sealed properly and after asking to exchange them, we were told no and accused of lying because the staff member "couldnt see a gap". To prove there was indeed a gap I squeezed the packaging and then was berated because "you shouldn't squeeze the packets". Unbelievable.
October 2023 by lily hunt
Me and my friend bought food from the M&S food court downstairs (pasta and a sandwich). We then sat in the M&S cafe upstairs, and we were made to leave because we weren?t allowed to eat the food there, even though it was bought that day and M&S.
October 2023 by Alex MAC
Got some jeans ( good choice of colours and styles ) and visited the café. All good !
October 2023 by 132debrae
Very disappointed awful customer service, I asked for an extra tea bag in my pot of tea as it looked quite weak and was told I would have to be charged . We asked for Sourdough toast and was given stale white bread not Sourdough. We will not be visiting again when we are in Preston
August 2023 by Olga Mis
My big thank you to the indian lady for great service 2 min to store was closed. M&S should be proud to have such great people in the team
June 2023 by Julian Watts
Nice clean toilets (although not a big fan of the toilet roll dispensers, I need more than one sheet at a time please!)I believe they also sell clothes here
April 2023 by Kirsty Harrison
They don't seem to mind terribly when you pelt in at 5 to 6 panic buying party food.Lovely staff every time ?
April 2023 by Anthony Williams
Used the foreign exchange bureau. Very efficient and friendly
March 2023 by Victoria Duncan
Polite staff, but measured me wrong at bra fitting, told me I was a 50K but when I went to a small business round the corner I was measured at a 44G, the cup size was not measured and even the measurement taken was wrong. Needless to see I got bra from the small business and it is a beautiful fit
March 2023 by Sam Gore
Absolutely amazing, clothing, the food hall, & café. ????
February 2023 by Lesley Welsby
Been to Preston store on high street today.Had lunch in cafe,only to find standards have slipped.What happed to a cup and saucer, altogether very British.Served in a type of small mug.M&s have had high expectations for their cafes.But not anymore.Not happy
February 2023 by Sam Elliott
Went in today to grab some milk and was treated like dirt by some lass working self service. Nothing but death glares the entire time I was there, maybe M&S should train their staff to deliver adequate customer service.
January 2023 by Navigator35357876090
Visited cafe in early afternoon to find few food choices available. Big queue at the till with one person taking orders, making coffees etc, while another was cleaning a machine. Surely better to do this when there is not a queue of customers! Another member of staff appeared to be watching customers clear and clean tables from a kitchen area! Disappointing. This is the third visit where we have seen poor customer service here. Will not be visiting again!
