December 2023 by Sandra Thatcher
Only wanted a toastie been waiting half an hour not even at a busy period!
December 2023 by Random Bunch Of Videos
I've visited many different stores recently, and I must say, the cleanliness of M&S compared to other stores is a few notches up. The place is almost immaculate! It's nice when you can walk around a store and not kick or step on cardboard boxes and plastic wrapping constantly. And the staff are lovely and helpful people that can have a laugh. Two thumbs and big toes up from me. ??
December 2023 by Anne Hill
The cafe continues to provide poor slow service. In this morning at 11.20 am. Monday. Plenty of staff but someone chose to train two baristas at a very busy time leaving only one till and one barista to cope. Poor guy he did a great job. I waited 7 minutes for a cappuccino from 11.31 to 11.38. It is now 11.51 and training continues. Oblivious to long queues. Come on m and s Get this problem sorted. We have suffered for years from bad management.
November 2023 by Denise Trowsdale
Extensive clothes range. Also great food hall. Has a cafe and toilets
November 2023 by Penny Cottingham
Love Marks and I use the cafe regularly. Only problem is the high ceiling makes it noisy.
October 2023 by Michelle Lache
Took my daughter for her first Bra fitting , which was a huge thing for her to ask as she has autism and not keen in touch so up to now only would wear crop tops , they were short staffed and I didn?t realise needed an appointment, but on knowing the circumstances a very lovely lady called Loraine jumped in to help , she was very kind and made my daughter feel very comfortable , she now had her bras . Thank you Lorraine x
August 2023 by Sharon B
Love M&S but visiting the store this week, I wasn?t impressed with customer service. I went to the changing rooms to try on outfits, no staff around so I went straight in. I needed different sizes in a garment so rang the bell but no one came. When I eventually left two ladies were in the changing rooms chatting away, didn?t notice me so I had to just squeeze my unwanted items on the trolley and they barely spoke to me. Again when paying for other items the lady was so busy talking to her colleague she barely looked at me.
August 2023 by elaine merrett
Over the last few months the Scunthorpe store cafe has gone down hill but not because of any staff shortcomings other than staff numbers reduced. The decision to stop using saucers for drinks is not explained and annoying. The menu is not adequately displayed and due to lack of numbers the service is always slow even when not busy. Today was another disappointing experience, this may sound trivial but you have now decided to replace the strawberry conserve mini jars of good quality jam with a small plastic beaker half full of what is best described as strawberry syrup. Very disappointing deterioration of standards, luckily we have better local alternative places to get refreshments.
May 2023 by Julian Littlewood
Good food pricey but tadtu
May 2023 by Jamie Johns ?Lincolnlites? Williams
Great Quality for Clothes, Home items, Gifts, Food and Drink inside this Marks and Spencer Shop, alot of space for you to have a walk around and Prices are a little bit far too much expensive but really well tidy and Presented items, very kind top Customer Service from Staff Members, keep up the good Work
April 2023 by Andrea Sewell
Nothing wrong with the store but marked down for the utter disaster that is the car park! A busy Saturday and it?s a nightmare trying to manoeuvre round. Tempers are fraying, cars beeping, narrow turns. Not worth the hassle!
March 2023 by Rob
It?s a lovely store and I certainly got what I wanted today. But I?ve had to wait behind a couple of hundred cars in the car park to get out because it?s football match day. They haven?t spent one penny in any of these stores, but they use the car park whilst watching football. You need to do something about this
March 2023 by Ryan Jackson
Had to clean my own table today, no clean tables at all. Staff watched me. Everything is sticky and dirty.
February 2023 by Colin Bates
Very disappointed, following brilliant service at M&S Birstall cafe where we had eggs Benedict served to take out, on asking for the same at Scunthorpe, informed unable to do so. One asks why one M&S can yet another cannot? Very annoying.
February 2023 by Jean Murphy
Great produce, and clothes ,although on last visit to the cafe, it left a lot to be desired , food was cold ,cutlery dirty, tables needed clearing . Hopefully this was a one off, as I have been before and all has been good.
