October 2023 by Steve Dearnley
The worst. Relying too heavily on AI/algorithms to reach decisions inevitably results in errors. Over 5 hours on the phone and not one human can tell us the reasoning behind a decision, they just keep parroting "there's nothing I can do". It's literally the comedy sketch where a vacant numbskull just shrugs and says "Compuer says no". We have to attend in branch to try to sort this out apparently, so were told to come to the Spalding branch first thing on Saturday morning to nab a walk in appointment. OK, but 1, Spalding branch isn't open on Saturdays and 2, they don't do walk in appointments anyway. I want to walk away but I can't. I need answers so back on the phone tomorrow. Is there anyone alive in there? Any thought or reason? We'll see....
August 2023 by Colin Ward
Well, where do I start?It is with regret that I am writing this review?? Initially my complaint regarding my mortgage and mortgage current account was handled extremely efficiently. I was happy to close the complaint given the late marker was removed from July 23 and I was offered £100 (money never received!). However, as I learned that the process for the removal of a late payment marker would take 4-6 weeks to share with and be removed from my credit report, I had no choice but to reopen the complaint and request for a manual marker remover (Experian confirmed that this was possible!). If I had time to wait the informed 4-6 weeks, I would have happily waited and the complaint remain closed, but as I don?t have the luxury of time, I needed it to be removed asap.I have since spent every day since 13th July on multiple calls (more than 20 calls to date, 7th August and countless hours on hold) to Barclays ?advocacy? team (?advocacy meaning getting support from another person to help you express your views and wishes, and help you stand up for your rights. Someone who helps you in this way is called your advocate?) I can honestly say that every person I have spoken to, minus the first case manager, has not been supportive, understanding nor compassionate or true to their word.Experian have been amazing, and they too tried from their perspective to contact Barclays. However yet again incompetency strikes and each time the request for what I was promised was denied and Barclays advising Experian that I should yet again contact the advocacy team!I have been driving myself into a panicked mode, have lost sleep, have taken time of off work to try and get this resolved and yet here we are in the same position to date. I call Barclays to speak to robots who can?t escalate other than ?send a note to back office? you can?t speak to a manager, and you can?t be passed onto to someone that can help you. I am totally confused that in this day and age that something as simple as speaking to another organisation to relay information you have been promised and which affects someone?s lively hood and mental health can be so impossible.Interestingly the automated voice that you hear when waiting for a staff member details the need for us as customers to be kind and not disrespectful. I have been nothing kind and respectful even though I am still battling to get a reassigned case manager nor have had any call backs that have been promised.Can someone please help me!!
May 2023 by Svetlana Gallova
I closed my bank account as I wasn't happy with the service. Barclays sent business emails related to my employer to my private email address, mixing up my private bank account with business bank account where I work. Had 2 currencies bank account. Updated my address last year but bank sent letter to my old address (why?!) After moving my account they closed my account and currency account is kept on hold. If I want to access money from this account I have to reopen it, go through identification process ... Barclays you failed on so many levels. I will certainly take it further than just writing review on Google.
April 2023 by hannah Gibbons
Why not open Saturday in spalding???? And only open til half three in the week so when you?re working it?s shut. Really bad of Barclays since covid
December 2021 by David Whyte
Seriously considering closing down my bank account due to their tech pack bundle.Absolutely shocking customer service, I appreciate they're using a 3rd party insurance company for phone repairs. If I was Barclays I would not be affiliated with this company they are portraying Barclays in a bad light. Wefix is the 3rd party company absolutely shocking service. Been told a repair engineer doesn't operate in my area and been told without an engineer looking at my phone they won't replace it either, so I've been paying for a service and not receiving my services. Thanks Barclays.
August 2021 by Nick Slater
Opens at 9amCounter opens at eleven thats poor
September 2020 by caz Thatcher
After weeks of total lockdown,iwanted to deposit cash.machines outside were down.I queued for ages.The manager was there,mask and gloves.I was a wreck,as the machine kept spitting notes back.He stoodnearby,his soft calming voice encouraging me stopping the tears,I'm sure he knew how over helming I found it all.Icant thankthis man enough.I dont know your name, but thankyou....lots
July 2020 by Karen Willson
Bad experience this morning, queuing outside from bank to road, so passers by walked right next to me. Once inside 2 members of staff standing around doing nothing with gloves on, but by cash machines, No sanitiser to wipe after each customer. Felt like they wanted to protect themselves but were not worried about their customers
August 2019 by David De
GOOD Experience!!
February 2018 by Janey Perrin
Spot on
May 2016 by brian butler
Easy disabled access
