March 2023 by Meghan Blunt
Friendly and helpful staff, went in enquiring to purchase a bracelet similar to one I have that had tarnished slightly, the ladies asked if I had the bracelet and they cleaned it and polished it there and then. Came out looking brand new! Brilliant customer service and will be recommending to friends and family. Thank you ladies
January 2023 by Alexander Nash
Below poor service, I wouldn't recommend this store or manager... Bracelet booked in store on the 25/09 to get a small bracelet fix. Took over a month in repair store to just solder back. Arrived back in store on the 16/11. Went a few days later to collect. And the pricing was all wrong was told £45 in-store to fix. Then £35 on the phone to solder. Then in-store pricing was £67. Then the women messed up the pricing and dropped it to £7. And said I couldn't take it today and she would need to email corporate to fix, popped to this store for the lights show and to collect, Took me over 30 minutes to drive and couldn't collect. Never had a call to say the issue was sorted turned up 4 days before Christmas to collect. And I could tell the manager knew I had come to collect and hasn't called me to say this has been fixed and sorry about the issues. Just go to other jewellers in the shopping mall
January 2023 by Will Tarrant
saved the day on Xmas Eve ??superb staff
December 2022 by jaz
Just would like to say thank you so much to Caroline, who was very helpful to me, I lost a stone out of my wedding ring after 4 months of wearing it! I was very upset, she kindly offered to replace it for me, I was so happy to now have it back. Very helpful and calm and patient with us .
April 2022 by Victoria Smith
We had such a lovely experience today when visiting this store, Luke and Caroline were super kind and helpful! After visiting around 20 jewellery stores with no luck, we finally got the advice we were after and left with a wedding ring for my partner. Thanks so much again guys, and we will see you soon!! X
October 2021 by EthanR-29
I contacted this Spalding outlet store to organise a gift a watch for my relative.I had contact with a lady called Amy, the manager of the store, she was really helpful, professional & friendly, and made all the necessary arrangements needed for my order to be posted on time and be delivered to my address.Thank you Amy ! My experience in purchasing goods from this Spalding Ernest Jones branch was a positive one & YES, I would recommend to others to shop at this branch .Mr Ethan R
July 2021 by Wendy Taylor
I shop in here a lot and been a Customer for several years. love it! Everyone is always very helpful and friendly. I guess that's part of the job of being in sales but it's nice all the same. I have not had to return much but hope that I am offered the same courtesy as when I am buying.
July 2021 by Pat Coles
I won't bore you with the whole story of my experience of shopping at Ernest Jones @ Springfields in Spalding , but I just want to say what a fabulous team they are, I've had a problem with a purchase & today I have been able to collect my replacement Forever Diamond ring. I once again want to say a huge thank you to all the staff whohve worked tirelessly to get it in for me at 1 of, if not the most difficult of times retail will hve ever experienced. They kept me informed every step of the way.I love my new ring x
July 2021 by Tracey Robinson
The staff here go out of their way to help you and are just lovely. Would highly recommend and there are some great bargains to be had.
July 2021 by Cath Rebhan
Beautiful diamond jewellery at outlet prices.
July 2021 by kevin jacklin
Love this place, extremely good quality jewellery,
December 2018 by Rik Read Read
We went into the shop to replace my Son's watch strap, the staff were very helpful, but unfortunately didn't have the equipment to do it, they did know someone who could and directed us to the place which wasn't far away. They were helpful as well but also couldn't do it, the watch is a Casio. Thankyou all for trying
September 2018 by Brenda Parslow
Could not have asked for better customer service. The staff, particularly Toby, sorted a problem we had with my husband's watch. He couldn't have been more helpful even though the problem was with a third party and not Ernest Jones. Thank you , would definitely recommend you, lovely store and staff ....
September 2017 by Debra Williams
Beautiful shop the manager was so helpful with his associate re my watch thankyou so much would recommend highly x
