March 2024 by Alice
Never felt so uncomfortable being inside a shop, despite the fact I?ve been coming here for ages!My husband and I often come here, however that will be no more. I bought him a jacket which was extensively damaged so I ask to speak to the managers, both of whom were extremely rude, disinterested, and patronising. Very unhelpful. Shame to see the shop going downhill as I usually like shopping here. Won?t be returning until things change internally and systemically.
March 2024 by Sophie W
The only good thing was the door was opened for me in arrival. Never IN MY LIFE have I experienced such disrespect and judgement. Clearly they expect you to ?look? and ?dress? a certain way to be in the shop. Seeing the staff going in the changing rooms to vape and just sat laughing about god knows what, hearing some of the girls talking badly about the young lad on the door! So i asked for the manger and I was greeted with ?what do you want? by what I can only say was a VERY insecure little boy. Blatantly looking me up and down and speaking to me in a VERY patronising way. This shop used to be golden however I will never return.
March 2024 by Gazebo
If I could give this a zero star I would.Who the hell do these think they are I was looking round the shop they follow you everywhere then as I was walking out I heard over the walki talki a bracelet has gone check her bag wow !!! My Zara bag I was carrying was searched obviously finding nothing as I am not a thief but wow !!! I would much rather give selfriges my money than Justine the sour faced woman who can?t even crack a smile what a horrible shop to shop at think you are better than people and all your customers you have just spend there drug money in there.
February 2024 by Adrien Lavalette
Very very warm welcome, a shop in which you feel good (unlike the rest of the city of Liverpool). The brands offered are top notch and the selection for each of them has been carefully chosen. I really recommend.
January 2024 by Jazz Calland
Manager was rude. Opened the store late. Denied entry because he was insecure and assumed I had a problem ? Would have spent a lot of money in store very unprofessional and clearly insecure shouldn?t be in customer service. Will not be spending money here ever again as I WAS a loyal customer and have spent a lot of money in this store staff are usually very nice and helpful SHAME.
October 2023 by Lee
Went into the store yesterday to look at purchasing a tshirt and while browsing i had some absolute whopper following me round the shop like i was gonna rob something!. To say i felt so uncomfortable and judged is an understatement when i voiced my concerns to the lady at the counter her response was "oh i'm sorry about that he's not thinking straight". Oh right so that makes it ok for him to follow customers round the store making them feel uncomfortable and made to feel like they don't belong in the store!!!!Take my advice avoid this joke of a shop at all costs if your not a footballer,tv personality or someone famous you get treated like you don't belong in there or a thief
April 2023 by Shaun Hammond
Good selection of designer clothes.
November 2022 by Lindsay Greening
Awful customer service. Purchased a dress from store which I was not able to wear for more than 10 minutes due to the chain straps falling apart. Returned the item to store to explain the situation with receipt and item. Manager was very rude and confrontational about the whole situation. Told me there was no fault and no one else had any problems with the dress. Another manager then eventually and reluctantly agreed to send the item for repair. After months of no response, I got in contact and was told my personal details had been lost. The dress was sent back to me and not fixed at all and they could not supply me with any documentation that it had been sent off. I didn?t bother going back into store to avoid another encounter with the rude staff. I also highly doubt they would of done anything about it so would rather not even waste my time. I would recommend to buy your high end items at a more reputable company with some level of customer service.
November 2022 by Charlotte Tomlin
Really friendly, kept us in the loop about deals online they would match. Even when we came back they remembered who we was and had a chat.
July 2022 by M Rosenberg
Gorgeous, gorgeous clothing and accessories...however, I wish they wouldn't hover over every customer that walks in the shop, we are not all out to steal, it makes ppl feel so self conscious and puts you off going in there. A more approachable attitude then people would return.
June 2022 by Jack Jones
Staff/floor workers are extremely patronising and unhelpful. I've never felt so uncomfortable within a shop before, got out as soon as I could and won't be going back.
March 2022 by C O
I was really disappointed when I came into the store the other day. I used to shop in Cricket years ago before it moved to the MetQuarter and popped in for a look last Sunday having recently moved back to Liverpool. I hard heard from a friend that they were holding the Teak Bottega pouch so I was keen to see as it?s been out of stock in a few places I?ve looked.My first impression was how poorly laid out the store was. They have a huge selection, but it?s to their detriment. The racks were crammed with clothes so it was hard to look at them, the shelves were also packed with shoes and bags, with what appeared to be no real care or attention. It felt like I was in a TK Maxx, not a luxury shopping outlet at all.Secondly the staff - no one came up to ask if I was looking for anything in particular or if I needed help. There was a few of them stood near the till chatting: I walked over to look at the jewellery near the counter and when I approached and walked around them they seemed to go suddenly go very quiet. Obviously I don?t know what they were (or were not) saying but it certainly felt uncomfortable: and again I was stood less than a meter from them and again no one greeted me or asked if I needed help. Needless to say I didn?t feel like I was welcome in the store and left shortly after.I?m someone who mixes their wardrobe, with high street and designer. I don?t buy more than 2/3 designer bags or shoes a year so sure, I?m not going to be their most lucrative customer. But what that does mean is that when I go luxury shopping, I?m not doing it in a whim. I?ve considered why I?m there and I?m not just going to drop £2.5k on a bag, just because. I expect to receive a level of service that matches the money I am prepared to spend. On this occasion I was left very disappointed and even though they did have the bag I was looking for I decided to leave it.I won?t go back to Cricket in future and my advice to others who are seeking a genuine luxury shopping experience, would be to avoid also.
March 2022 by TONY QUIGLEY
I shop here often and the staff are always happy to help me. And the ?older guy? was nothing short of being a gentleman in my opinion. I know everyone?s experience can vary! But my experience is nothing but positive to all the staff in cricket.
March 2022 by nicky scott
So excited to go shopping in this reported high class fashion store, we walked in ready to spendThree staff stood near till area laughing to each other, looking all three of us up and downNot a single offer to help us shop, no greeting, in fact made to feel very unwelcomeCovid has applied pressure on the top stores so not sure how the staff in this store can get away with such awful, judgemental attitudesAt least 4 other people walked in then leftOne male brown floppy hair style was blatantly laughing at us, awful awful experienceTheir loss we had thousands to spend for our holiday next week to DubaiWill tell everyone to avoid at all costsGet rid of staffI wonder why they feel it ok to be rude and judgementalDoubt their wage covers what we planned to spendAwful
March 2022 by Mark Atherton
Some very good stock and well spread out.
