December 2023 by Helen B
Two weeks ago today, I lost a personal item in store. I found a member of staff straight away, explained what had happened and he took my details. He said he would let me know either way if they found it. Four days later I phoned the store having heard nothing, I spoke to another staff member who went and asked. She said the managers knew nothing about it but she would speak to the cleaning team the next day. I've not heard anything since. Have felt really disappointed and upset about not only losing the item as it had sentimental value but also the fact that I don't think anyone in store wanted to help. A phone call would have been much appreciated.
December 2023 by Sean Robertson
Visited Hall Road B&Q this afternoon, have to mention Richard, what a super helpful member of staff ( unlike the other 4 who stood chatting and watching us push loaded trolleys of plaster board) Richard even came to car park to help me load. Once again Thank u Richard ( customer service could learn a lot from him.)
October 2023 by Claire Brockett
Really good customer service from Daniel in the lighting department today. Would highly recommended
September 2023 by Gloria Daniels
Very helpful staff and a good store to wander around,
September 2023 by Michelle Tidd
Friendly staff very spacious for all for your needs large car park
September 2023 by Sandra Pilling
Good range of hardware etc. Garden centre wasn't so good lots of empty spaces and lack of variety.
August 2023 by Andrea Telatin
A bit pricey compared to other hardware stores, but nice to have the diy.con website with catalogue and delivery options
August 2023 by Duncan Reekie
Rude paint lady. Got 0 help from her. She spoke to us like dirt. Went to Kent Blaxill and they were friendly, helpful, and knowledgeable, go to them instead.
August 2023 by callan-ross jones
Not a bad garden center.. some bargains to be found..I felt the larg outdoor bit was abit empty and has alot more potential to what they are currently offering
August 2023 by Stuart morris
Great products,prices and staff. Worth a visit. Saved me alot of time driving around.
August 2023 by John Bunyan
Nice, big, clean store but not enough staff. Didn't have what I wanted but parking is free and plenty of it.
August 2023 by Louise Turner
The worst B&Q do not go here. The staff don?t know anything, are they trained at all?? They don?t know their products and they don?t know how to use the tills?? And why are the self serve tills not open??. The older women in this B&Q are sooo rude too, all standing round talking and annoyed when you ask them for help, these older ladies especially need training in products and tills and they need to learn manners and not treat me like a second class citizen it was a horrible experience.
July 2023 by Shirley Simpkin
Shop is okay just a bit boring and with all of the paint selection, they didn't have either of the ones was looking for!
July 2023 by brenda crow
What a load of rubbish!!wasted journey I went to local small store in the end and got everything I needed I'm surprised there still open!!
July 2023 by Amy Green
No customer help staff not doing anything leaning on tills talking to other members of staff. It wasn't busy and the manager didn't care that we've took our business elsewhere
