January 2024 by Graham Hall
Have never had any issues here previously. However, I found today's visit far from standard you might expect from a leading UK bank...Saturday afternoon closing early seemed like an excuse for the remaining staff to 'look busy' for the last hour, while essentially doing nothing.There were up to 4 staff welcoming customers to the ATMs, but any other enquiries or business customers were directed ONE member of staff (very helpful though) with an ipad - result, a 40-minute wait for a 3-4 minute enquiry.An array of pop-up banners blocking off the counters and old sellotape residue stuck all over the pillars just made the place feel very unprofessional and tardy.By contrast, we had to visit the nearby Halifax/RBS branch on Gentleman's Walk afterwards and was welcomed by what you would expect - counters open and staff not itching to get away! And they were open 2 hours longer.
December 2023 by Deborah Marwood
My husband and I visited Barclays Red Lion st. Norwich to close anaccount and transfer the balance to an account in another bank.This was on 2nd December. To date this has not happened and wehave no idea where the money is. Head Office does not seem toanswer the telephone. We don't do online banking and the branch staff seem uninterested. It is now 16th December.
December 2023 by marty
Went to pay in cash today, to be told by the greeter (who always tries to shoo you towards the machines) thet you won't be to do that much longer. I asked the teller about this and they told nme that Barclays is becoming a digital only bank. ie NO customer service!Time to look for another provider that gives a damn about customer service instead of trying to get you to do their work for them!
December 2023 by Fishley Hall
Nil business banking facilities just all online, needed business help but only counter staff in the one open branch that Barclays now have in the city, by the way the staff there were lovely but could not help with anything I needed.. we are changing banks..
November 2023 by Hilary Jarrett
Abortive visit yesterday to do an urgent CHAPS payment. Told to return at 9.30am today (when bank opened) and I would be first in the queue. Arrived on doorstep at 9.25am to find branch heaving with customers and I had to wait an hour. Eventually sorted and CHAPS fee waived which was all the hapless employee could offer (apart from his obviously sincere apologies)Recently closed branch in St James Court was heaps more efficient.
October 2023 by Nicholas Whittaker (Nick)
It's coming to something when you have to take a day off work to pay a cheque in to your bank. The only branch is in the city. I only get Sundays off and it's closed on Sunday. The cheque is too big to pay in at an ATM. I think it's time to change banks.
October 2023 by Steven Plested
Rubbish bank hardly ever any bank staff on the counter offering face to face service dreadful opening hours mon to Friday the only one that matches it is Santander and the staff are not very nice either me and my wife turned up to do a bank transfer at 3 minutes past 3 and they would not see there way to let us in even though my wife had told them that it was very important that it be done that day because we were moving house.
August 2023 by Michael Butler
Very helpful couldn't do enough very pleased with my bank
August 2023 by Matthew Wickham
What a joke of a bank closing on a Saturday at 1pm disguising!!!!
August 2023 by Garth Vader
Funds child slavery and environmental meltdown. 100% would not recommend.
April 2023 by Lee Guyton
I had received a suspicious text claiming fraud on my account. Went into the branch for some guidance. They allowed me to sit at a private desk at the back of the office, use their phone to call the fraud team and gave me assistance throughout the call. Fantastic customer service all round. Friendly, helpful staff that I have nothing but praise for.
February 2023 by Thomas Hanrahan
No tills open again!
February 2023 by Amelia Martin
Don't come here on a Saturday at 12, awaiting for my partner as he has had app issues, been here 40min so far just to pay off a credit card, speaking to another lady she had fraud and been estimated a 2h wait, she is 3rd in a queue, her new card didn't work when she was sent it. No refreshments, 4 chairs all full, oh dear. She is thinking of moving to coop. With me.
December 2022 by Ellie Edwarda
Called me yesterday to say my cheque could not be processed because it was in somebody else?s name and then couldn?t get through to them, rang the Barclays number today to be told it was a mistake by the branch, but they hadn?t contacted me to tell me it was a mistake.
December 2022 by Thilo Gross
For five almost years I have been trying to close my account with Barclays but they don't let me do it. Worst experience ever.
