May 2018 by Nick Rennie
If I could give less stars I would. Service was awful. Caused delay in our bathroom being fitted. at the time of ordered the sales person said that our items were in stock and how big their warehouse is and its always full.
The delivery day came and we only received part of order not alll. We were never told that this would be the case beforehand and we never heard anything from the shop before or after delivery to inform so we had to call which was an utter nightmare getting through. When i did get through someone was supposed to get in contact with me and they never did. Eventually we got through and rescheduled delivery of our missing basin for another date.....The day before our *planned* delivery I received a call asking from the same sales person that I had been dealing with, if I wanted to arrange delivery which we had already arranged prior? Turned out the item was still not in stock but again was not informed of this.
We arranged another date but I never received confirmation of the delivery so I emailed and called asking for confirmation that is was definitely going to be delivered that day as I hadn't received anything from the delivery firm like I did previously. The sales person assured me and said its definitely going to arrive.
Sadly not to our surprise, we waited in and the item never came. I couldn't get hold of the store and ended up driving 15 miles just to be able to talk to someone and we also returned the pedestal as we'd had enough and it was no use without the basin and requested our money back.
The Norwich store manager who was their didn't even talk to us or offer us an apology or compensation for our trouble and time wasted, instead a manager from another store took the time to try and help us but I still had to chase for a refund. We were fortunate we didn't go ahead and get the complete suite as things could've been even worse. We would not use again or recommend.
March 2018 by Margaret Thompson
Bought My Plan Mini WC unit Cistern & mini basin in October 2017. Toilet paper will not flush away without flushing several times. Have been in the store nearly every week, have emailed them too, have provided numerous photo's that they wanted and still requesting more, the staff say they want to resolve this, however I am sick and tired of constantly going in telephoning them and emailing them, now February 2018 went in to see the Manager again to be told they will be onto their technical team again and will call us, no call, still no word. Looking at taking them to fair trading standards and getting legal action as the toilet system is not fit for purpose. My plumber has been in twice now and charged me he says this is the worst design he has seen and fitted. Anyone else had the same problem and got this issue resolved, I would love to know.
March 2018 by Justin Knott
If only I had read other peoples reviews first, I would never have placed an order with them.
I have never dealt with a company with no customer service what so ever. They don’t have clue and they lie!
I ordered a shower tray, waste and riser form them and I was reassured that it would all fit. When my plumber went to install my shower he said that none of it fits.
I called bathstore and told them of the problem and they told me to email over pictures and this email would be dealt with by the manager.
The next day I heard nothing so I call bathstore and was told that the email had been sent to their technical team and they would call me the next day.
They never called so I sent another email to bathstore’s customer service and copied the branch in. No reply!
I went in to the shop and was told that there was nothing they could do as they were short staffed.
The day after that I got a call from the shop saying that there was nothing they could do and informed me of my legal rights!
Be warned there is NO technical team or customer service!
Because of this I am left without a shower until my plumber can find the time to come back and am out of pocket!
Will never use again!
February 2018 by Michael Bardsley
Apparently Lifetime means lifetime expectancy of the product, been told this is 5 years for their furniture! Beware!
September 2017 by Lisa Small
Rubbish delivery service provided and very poor after sales service!!