February 2024 by Emma Thompson
Got a notification that my parcel was delivered. Excited all day. It wasn't. A slip telling me to go to birch park to collect it was delivered. Birch park. Which is open 8am to 10am, perfectly normal times that definitely aren't when most people are commuting or working. Absolutely useless.
February 2024 by Amy D'Agorne
Update;Still the most useless post office in Britiain.Went to collect parcel that should have been delivered (met the postman each day and he apologised and said it wasn't in his bag - not his fault). Collected parcel from Birch Park and they didn't know why it hadn't been sent out for 3 days.(Side note, I'd had a pen explode in my bag, I asked politely if I could put it in their bin, lady said blandly "we don't have a bin"... I could see one right behind her! Just unnecessarily unfriendly and mean.May 2023: I've cycled all the way out here and it's not open. CHANGE YOUR GOOGLE OPENING TIMES AND STOP WASTING PEOPLES TIME.I paid for next day delivery guaranteed by 1pm on TUESDAY. They've finally tried to deliver today (Thursday) and I was at work.It now says I can't change it so it goes to a post office tomorrow but I have to be out tomorrow morning so I will miss it AGAIN but I need it for a wedding I'm shooting ON SATURDAY.
February 2024 by Kevin Cornforth
I asked the postie one day why (when I was close enough to the front door to hear him knock) don't you ring the door bell. And he said he can't hear it!?. Seriously! It's for us to hear not him. Please knock AND press the door bell OK. btw he was delivering from birch park.
October 2023 by Gary Watson
Apparently, the collection times are incorrect on the website as nobody at the Royal Mail knows how to change it. True story.The Royal Mail is doomed to fail if they do not learn to service the customer.
August 2023 by smriti dahal
Service is frustrating. Staff on the offices are rude . If i had choice i would never use their services
May 2023 by Colin Armstrong
Worst opening times I've ever seen for a company.You would think it was a small post office counter in a sleepy village in the middle of nowhere, not a main delivery centre for York.Only 2 hours each morning during the week and 4 hours on a Saturday.Sort it out Royal Mail this service is a disgrace.
April 2023 by Rob Mason
Despite what Royal Mail website and Google indicate, this branch is closed on Bank Holidays.There are no notices outside the building either, to advise on closures.
March 2023 by Lucy Hook
Dreadful service. Such ridiculously limited opening hours. Wasted my time yet again.Miles out of my way. Postcode on card doesn?t even take you to the destination. Will remember to arrange redelivery in future. Also postie attempted delivery when we were actually in but that?s another matter for complaint. Please do better!
October 2022 by Charlotte
I'm on my fourth attempt to collect a parcel from Birch Park Depot but frustratingly the opening hours on Google and the royal mail website are incorrect. I was one of many people turning up today, only to find it closed when it should be open. Google I can understand, but your own website? I even tried to call ahead to confirm the opening hours as I no longer trusted their website, but there was a 30 minute queue. One day I might get my hands on my parcel.....
October 2022 by Matt B
Maybe our local posties just don?t like our house. This week they?ve really surpassed themselves by leaving an expensive package that was delivered ?signed for? in the bin. Who signed for it? A spider perhaps?I?d complain but I?m awaiting a return call from a month ago from the complaints team after complaining about lost mail. Anyone know how you log a complaint against the complaints team? I?ll just stop complaining I guess and accept it.Hope the strike goes well this week Royal Mail ? (Haxby, York)
September 2022 by Eriu Noblet
New opening times as of 7th Sept 2022. I arrived @ 10:30 today (Wednesday) and they informed me they were closing but thankfully they let me quickly pick up a parcel as I had walked there. Very grateful!
August 2022 by M Stockton-Pitt
Ridiculous opening hours and much further away than York post office
January 2022 by PJ P
Inconvenient opening hours, which have changed again.Particularly disappointing that they do not open until 0800 (used to be 0700), not helpful for anyone who has to work.
December 2021 by David Pike
Dreadful. Truly dreadful so called service!\\nI used to work for Eastern District Office in Whitechapel, London E1. We prided ourselves on answering the telephone within 2/3 rings. Thursday post never turned up until 15:30! Friday, Never saw a postie at all! It's not good enough, so I will be having a word with my MP, Julian Sturdy...
September 2021 by JP L
Inconvenient opening hours, which have changed again.Particularly disappointing that they do not open until 0800 (used to be 0700), not helpful for anyone who has to work.
