January 2024 by Ryan Fox
Worst customer service. Tried to deposit money in a ATM which got jammed went to tell staff member who was standing at the exit with door fully open and she refused to help. Had an appointment before that I tried ringing to cancel and they don?t even pick up the phone
October 2023 by Brighdin Lyttle
It has been impossible to get through to a REAL PERSON to speak with
I have tried several phone numbers
This is such a shame as the staff in this branch are excellent
September 2023 by Sanj C
Lady told me I couldn't change an option with my account through the app. Clearly wasnt bothered to help. Figured it out by myself.
August 2023 by Johnny Fortube
Took a half day off work to meet wife and get a few things sorted in the bank. The girl I was dealing with told me she hadn't the authority to change the things I needed changed and even transferring some of MY OWN money to someone else she could do as she didn't know me and I would need ID even though I have banked there 20 years or more, we left with NOTHING done at all, only for a half a days pay lost . Appointment now made for a few weeks time to meet someone who knows what they are doing. Hopefully.
May 2023 by Gavin O
Absolute dump. The one time I go to use their cash deposit service at their ATM and it doesn't work! Had to walk around with a large sum of cash in my pocket then
February 2023 by Adam Flanagan
Derry branch is despicable, I went in to open an account and they were so extremely rude and unhelpful that I had to walk out before I said something rude back and embarrassed myself. Definitely not suited for their job, especially the taller grey-haired man.
August 2022 by Tom Geoghegan
I just need to confirm my old bank account,before I have some money transferred to It fir safety
June 2022 by A A
Was told I had to make an appointment to come in and open an account for me to enable me to open a savings account for my daughter. I told Chris that I wanted this to be a secondary account as I want to keep the account I have with another bank. He then went to scan my passport. Left me sitting for over 20 minutes when Jonathan 'the manager' came in to me to tell me that there was a 3 week waiting list and I could have done it online if I wasn't making a full bank switch. Chris basically left me for 20 minutes to talk about my situation with a colleague, who then came in to tell me I was wasting there time. I was extremely upset by this and told the men I how they had made me feel and I no longer wanted to open an account with them, Jonathan literally opened the door and told me I can leave as I said what I had to. Not one apology or effort from either of the men to rectify the situation. I was already told I was unable to open the accounts online as I wanted a trustee account for my baby which is the only reason why I made an appointment. Making the appointment and coming into the branch was at no convenience to me as I had to drive around town for 20 minutes looking for a space and haul a young baby and pram out of the car for this appointment. I wonder if they would have treated a man the same way they treated a young woman with a baby. Absolutely disgusted and both Jonathan and Chris should be ashamed of themselves. Shocking
March 2022 by Jamie L
Santander as a bank and thus the team working for them, have not got back into the "not working from home attitude". Staff need to be retrained on all aspects of banking, to ensure the customers get the answers and the service that is expected. There is too many teams and sectors within the bank, mortgage team, loan team, credit card team. Which you have to ring independently.
October 2020 by CaseyBee
Typical Santander
September 2020 by Ryan M
Typical Santander
January 2020 by LjuneS
This is the worst bank. There is no email or phone number that can be used outside the UK if you travel and need to contact the bank.
January 2020 by Pawel
SHAME ON YOU SANTANDER IN DERRY. Outside UK I have 4 accounts for my own and 5 accounts for my employes in santander, couse i realy did like this bank... But I've never meet such a bad, and unusefull servis ever in bank like the one for a last 3 times in brunch in Derry
April 2019 by Pawka
SHAME ON YOU SANTANDER IN DERRY. Outside UK I have 4 accounts for my own and 5 accounts for my employes in santander, couse i realy did like this bank... But I've never meet such a bad, and unusefull servis ever in bank like the one for a last 3 times in brunch in Derry
February 2019 by C Mclaughlin
I called in to leave money in at 4.35, yesterday and girl said she couldnâ??t take money of me , never suggested to show me how to lodge money in the machine way , I was told to go to the post office before 5 to get it it lodge into my Santander account ? What is the point in having a bank that opened to 5 and canâ??t take money , why should I have to lodge money through another bank / Post office and I was standing in Derry branch in my OWN bank before 5pm ?? Why is the bank opened then and getting paid to do 9 - 5 I should be able to come in a put money in or take out to 5 pm . If we didnâ??t use it no need for her in the job. UNHELPFULL STAFF
