March 2024 by Rob Ward
Roomy and clean coffee shop. Nice staff.
February 2024 by N A
The most disgusting toilets ever I can?t believe such a big outfit has such low
February 2024 by Edward Rigault
Good coffee.
January 2024 by Psicóloga M. Gómez
Marvelous.
December 2023 by Ellie Madden
Service was shocking. The drinks were cold. We ordered a Terry's chocolate orange HOT chocolate and it tasted like water. They used oat milk instead of normal. Imagine if someone has a nut allergy! Will not be visiting this Costa again. Not angry just very disappointed.
December 2023 by Keith Williams
My wife - a Costa loyalty card holder - and I called in at lunchtime Sunday 10th December for a couple of toasties and two drinks. We were served quite promptly, and no complaints about the food, but looking for a clean table to sit at, we noticed that dirty cups/plates were on almost every unoccupied table - same upstairs, where the gents toilet was also very far from pristine. All this, yet there were SIX staff on duty; the two men seemed to be serving the customers, whilst the four women seemed to spend most of their time stood chatting behind the counter, oblivious to the detritus building up around the place. (This follows a recent holiday in Lanzarote where just ONE waitress looked after just as many tables as in Costa, but cleared used cups/plates promptly even whilst guests were still sat there, plus changing tablecloths between guests!) I suggest that Costa management put a rocket up the backsides of the staff at Queen Street - Costa never seem quick at clearing tables, but this branch was our worst ever!
December 2023 by JOSHHXX - Music and Media
Shocking! We waited 10 mins for our drinks to be made, staff were arguing amongst themselves. Then we got our drinks, which were lukewarm and had oat milk cream on top! What a joke!
November 2023 by Dmytro Maliuk
Not all Costa have good coffee, but in this one it is really delicious!
November 2023 by Riley Watts
Was served by a lovely barista just now I didn't get her name but she made me a Terry's chocolate orange hot chocolate and it was
September 2023 by Mira Ho
Good service nice staff who open doors for those less able to themselves.They also offer to bring drinks upstairs if needed.The spiral staircase is really not a good idea here, when carrying lots of hot drinks on a heavy tray..and having to concentrate on your footing and traffic in opposite direction.Very dicey!Nice coffee though quite annoyed you have to earn a free drink with ten rather than eight hot drinks.Toilet downstairs when working are awful.Nice atmosphere especially for studying and writing which I do.Vegetarian options: Vegetarian and vegan options good
August 2023 by billyb
My wife went to the toilets and they were disgustingAlso rubbish was laying on the floor of the cafe area, members of staff would walk by and ignore the messCosta charge more for their coffee than the average cafe, so expections are higher.We have been to much cleaner Costas
August 2023 by Miroslav Forshinov
Regular, yet nice, coffee shop.
August 2023 by Just Fatty
We ordered 2 coffees (a large cappuccino and flat white) and decided to sit upstairs. It was such a big mistake. Extremely and horribly dirty walls. There was a LOT of dust on them and on the lamps. There were web cobes between lamps. The floor looked as if someone vomited on it. Greasy table :( I have no idea how they can sell food and drinks in those conditions. ?For that reason the coffee couldn?t taste well?
July 2023 by Hanneli43
One of the grubbiest and unclean Costas I have been in. Very busy morning, service was quick. However everywhere in the seated areas was not clean , tables and chairs covered in crumbs and seats were grubby. The glass surrounding the stairs up to the first floor was visibly grimy. The men?s toilets upstairs absolutely reeked of old urine, so much so that one could barely breathe. No idea when and how often they are checked and cleaned.
July 2023 by Ruth Peran
Very Nice service and good coffee.
