March 2024 by Richard Wardrop
Very nice hotel with great staff. Ate on first night and food was great. The burger is one of best Iv had breakfast was good
March 2024 by Jacqui Innes
They're for a wedding . Prices ridiculous for drinks. And doors open. It was freezing.Food & drinks: Drinks very expensive, Stories and macaroni delish.
February 2024 by Jaye Wakelin
We stayed here overnight, lovely location and scenery. Overall the hotel is extremely run down and rooms could do with renovating. Breakfast staff clearly didn't want to be working.
February 2024 by Audrey Leggett
We attended a wedding at this venue. When we arrived there was nobody to tell you where to go. Everybody just wondered aimlessly. Staff looked miserable, If you wanted drinks and paid by card, you had to wander along with staff to find a signal for the machine to work. There were very few seats for people to sit down between the wedding and meal, and between the meal and reception. The food was cold, and some of the meat was sent back as it was undercooked. The reception room at night was cold due to no heating being on, and guests used the double fire door to go outside to smoke. With the result, guests wore their jackets and coats.I would not be keen on attending a function there in the future.
January 2024 by Terry Meyers
We went and stayed during Christmas. Everything from start to finish was great for us, but 2 separate guests were voicing concerns about no hot water in their room. One of them having a 6 month old baby. Can only hope they were moved to different rooms. Evening meal portions slightly on the smaller side of the scale, but very tasty. Breakfast meals were all good.
January 2024 by Nicky Wheeler
We booked a 3 night stay for Hogmanay, costing over £700.The hotel itself is stunning, fabulous location to the City. Whilst most of the staff were incredibly friendly one lady in particular should definitely not be in a customer facing role. Several people complained about her manner which ranged from being abrupt to refusing people more than one slice of bacon at breakfast.The other members of staff, right from arrival were busy fools, with what seemed like no guidance and organisation.We Turned up for pre booked dinner table at 8pm, no table available so had to wait for a further 1/2 an hour in the lounge and trying to order a pre dinner drink tookOver 20 mins despite only 4 other people in the lounge.Breakfast New Years Eve, again, table that had been reserved /booked had been given to other guests who hadn?t booked, resulting in us sitting separately, again, greeted by cold breakfast, warm bread instead of toast and a rude lady serving breakfast.
January 2024 by David Timpany
Arrived today room noise was excessive from water pipework.Could not purchase a proper lunch as apparently chefs were busy. Only sandwiches available.Booked the Hogmanay night. Arrived at the Champagne reception at 7pm. No glasses for Champagne, canapés never reached us. So far not impressed.
December 2023 by Michael Reid
Family had Christmas Lunch today and the service was poor and the meal was below expectation. Staff serving meal at the buffet and at the table were inexperienced and lacked any professionalism. For example, no warm plates, no vegetables, and those that were available were cold. Staff were ill equipped for their responsibilities and a member of staff with housekeeping badge on uniform was serving carvery meat, tried his best but was carving from oven metal trays - no carving board! Definitely not worth the money paid for a Christmas meal. My family was there two years ago and completely different standard today. I think the hotel tried to pack too many people into the restaurant and simply couldn't manage. Not the best Christmas lunch for my family- very disappointing.
December 2023 by Jana Cieskova
Such a beautiful place full of character and authentic decor. Friendly staff, roaring fires and festive music.... Absolutely wonderful. Highly recommend, it's a hiden gem I did not know existed.Thank you for the warm welcome and service. Will be back soon ?
December 2023 by Margaret MacGillivray
We have been several times before but was disappointrd this time with the room.TV was in a large cabinet with large doors obstructing the viewfrom a great part of the room. The lightening was very low. Request made at the reception was ignored. Sad as we did feel the standards had dropped.
December 2023 by Lesley Duff
Met with family for a coffee. My latte was luke warm so I asked for a fresh one. When it came back it was the same cup and was scalding hot. I think it had been heated in the microwave. On the other hand, the shortbread was delicious.
December 2023 by Siqi Guo
Stayed multiple times and every time I stay is great. Staff are really nice and recognise me when I go up. Love staying at the hotel every time and recommend to anyone who is staying in Aberdeen.Rooms: Rooms are always lovely and big in size.
December 2023 by chloe smith
Great hotel! Been there on business trip! Food is beautiful and staff are lovely rooms are beautiful very big so loads of space, bathrooms are beautiful ?
November 2023 by Roksana Mikosinska
Beautiful place , quiet , very elegant , parking space- large , nice service and room decorationFood & drinks: Food amazing
October 2023 by raymond allbrooke
Food lovely . But bedrooms cramped. corridors layout narrow and confusing. over priced for what it offers.
