October 2023 by Maralyn Donnelly
Tried to contact my branch about an error they had made. Forty minutes later and still waiting to speak to a person. It is an dreadful service from a once proud and worthy company. To continually go round in circles attempting to speak to a human being about an error they made and recitfy it is simply abominable.
December 2022 by Corey MacGillis
Would rate 0 stars if I could,unhelpful staff and broken machines. I went here today to exchange a £20 note from anatm at asda and the woman at the till would not exchange £20 into coins because I was not a bank of Scotland member.I have had better experiences at other Bank of scotland branches and staff have been more helpful and exchanged money no bother.
October 2022 by Simon Cortinas
As another reviewer pointed out, I felt like a burden, not a customer about to make this bank a lot of money.There was no one on the counter when I arrived, and it took a few minutes before anyone arrived - even then, the 2 girls that did arrive thought it more important to have a conversation.Once I was finally seen, I was given a look of disgust just for being a walk-in and saying I'd willingly wait for a prolonged period of time. Felt like they made excuses to try and get me to leave
October 2022 by Tiling services
I will not go back to this bank again. You can see the racism in the face of an old woman who works there. She is racist in her eyes and she has no experience in dealing with clients.
July 2022 by Eddie Fenwick
Went in yesterday to deposit some cash into my account....you'd think I'd shot a relative of the teller....I was then told I'd have to organise the cash next time??????(I thought it would be the tellers job to put the notes where she wanted them)after a lot of sighing and eye rolling she mumbled something about having to start again...I thought I was a customer giving them business not the other way round
March 2022 by Nicola Sneddon (NJ)
Very welcoming and helpful staff at this branch. Always had a positive experience.
January 2022 by Nicola Sneddon
Very welcoming and helpful staff at this branch. Always had a positive experience.
September 2021 by Campbell Adamson
The lady in the branch was very friendly, efficient and helpful. She explained how the process would be carried out and ensured I was satisfied before she completed the transaction.
July 2021 by Helen
Most unhelpful and rude staff I have ever had the misfortunate to meet.wont be using this branch again
September 2020 by Paul
Staff are excellent as is service ,Only reason i nvr gave a 5 is if its busy , they can be a tad slow reacting in getting a second teller open back up.However its more probably down to staff numbers than anything else
January 2020 by Wes Wood
Very unhelpful staff.
March 2019 by Gaynor Hynd-Hill
Staff very helpful but not enough of them. Only one on duty to help non business customers which is a bit disappointing. Staff at the business counter also had quite a queue. As a result had a bit of a long wait to be attended to.
January 2019 by Hester Sonander
This is our branch of choice because there is dedicated parking. We have been here several times over the past three years. We received exceptionally good service every time, friendly and professional. Like another reviewer mentioned, we always feel like special customers, not just a number.
November 2018 by john steele
Always do my banking here and i have to say the service is very good.
September 2018 by Brian Barr
The staff wer spot on very polite
