Tried to contact my branch about an error they had made. Forty minutes later and still waiting to speak to a person. It is an dreadful service from a once proud and worthy company. To continually go round in circles attempting to speak to a human being about an error they made and recitfy it is simply abominable.
December 2022
Would rate 0 stars if I could,unhelpful staff and broken machines. I went here today to exchange a £20 note from anatm at asda and the woman at the till would not exchange £20 into coins because I was not a bank of Scotland member.I have had better experiences at other Bank of scotland branches and staff have been more... read full comment
October 2022
As another reviewer pointed out, I felt like a burden, not a customer about to make this bank a lot of money.There was no one on the counter when I arrived, and it took a few minutes before anyone arrived - even then, the 2 girls that did arrive thought it more important to have a conversation.Once I was finally seen, I... read full comment
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