December 2023 by Alexander Inglis
Very excellent. I had the vanilla latte.
December 2023 by JAZ PURBA
There's nothing wrong with Costa in general, and the staff here are mostly great. However, there is one women, with dark hair and tattoos who really should not be in the job. She is extremely unpleasant, rude and frankly does not have the right attitude for the service industry. And the way she treated one of the other staff who was training....wow! There was simply no need. It actually made me angry enough to write this review after seeing her speak to a staff member who was clearly in training. There are lots of Costas in Edinburgh city centre and I would recommend them all, just not this one because of the rude, hostile female member of staff.
October 2023 by John Andrews
Typical chain coffee place that left a lot to be desired. It was clean and orderly but the coffee was not great and the staff member making the coffee had noticeably dirty hands. I wouldn't go back.
September 2023 by bumblebally
It's a Costa too much
August 2023 by Alex Cronin
The moustache man that served me was very nice and welcoming, recommending a Cortado which was also very nice! Highly recommended and service was fast and efficient
August 2023 by S PC
All of the staff were brilliant except some guy with a moustache.Passed my franchise discount card to a colleague who was lovely and took my order (still training) and was unsure what to do - for reference I visit this store most mornings and never had an issue until now - told that they don?t accept it by this moustache guy who didn?t take any time to explain this nonsensical comment even when I highlighted it?s still valid and was just given to me a few weeks ago - he then said nah we don?t take it im going to have to check and put through a discount anyway?He didn?t take the time to help teach his training employee about the situation or the card for future reference and instead turned away and rolled his eyesReally quite shocking to be honest - I?ve worked for over a decade in the services industry and never have I treated someone with such contempt for no reasonI?ll reiterate everyone else was brilliant and the trainee has a fantastic manner towards customers and is attentive- he made a mistake with my order but you know what it didn?t even bother me because he was so niceMoustache on the other hand, has a chip on his shoulderThink I?ll startrt going to Nero for my regular coffees from now on
July 2023 by Adrian
As always, a great coffee from Costa!
June 2023 by Leoni McKinlay
I ordered a frappe with Decaff coffee, oat milk I asked for cream and chocolate sauce. Whatever that is I don?t know. Tried to call store and no answer. Half of it missing.
April 2023 by Lee Sparkes
Really nice, pleasant, and helpful staff. Don't understand some of these negative reviews. There's nothing wrong with staff talking to each other on shift - people have to stay sane at work!
February 2023 by Alex BT
Great atmosphere-nice place and we'll situated, coffees as per the chain standards. Staff was friendly but busier talking to each other than assisting. This on both occasions...Food choice is limited and what I had wasn't great...I'll come back for the place and a coffee tho
January 2023 by Etel-Cristina
The staff member cleaning the dining area Craig was very rude using his aggressive gestual language, asking us to leave the area, which caused a very bad atmosphere at our table. We have paid for our meals & drinks some as all the other people using the area. He needs to be spoken about & get trained on how to deal with customers, as this is a customer service role. The team who helped us with the food was very polite, hence the reason why we gave the 2 stars. Hopefully, no one has to go through what we went today with the team member. Thank you for your time.
January 2023 by JJ
I ordered a toastie, which was burnt inside & out, crammed into a panini box which had caused it to completely fall apart. Definitely not worth the money, definitely won't be back.
December 2022 by Passport37323482298
Coffee?s are delicious! You should visit and try caffe americano! Also My wife was really like the caffe latte! Highly Recommended
December 2022 by Cornelia G
They are serving one of the greatest breakfasts in town. I can not get tired of it. However, sometimes, I really need more diversification.
December 2022 by Sophjxm
On visiting this Costa today with my wife after leaving the Xmas markets, we came in for hot chocolates and a cake, while I was standing in the que I noticed a slice of chocolate cake on the glass counter next to a cake stand as I got closer to the till I seen it had hairs on it, the guy who served me unfortunatley never paid attention to his name tag although wish I did so I could name and shame him, I had started eating the cake when I suddenly realised It was stale and covered In Hair when I took it back up to the counter to complain I notice the cake slice I had seen previously was gone from the counter and when the girl who I complained to took it away and was apologetic and got me a new slice the actual cake in the glass cake stand had been untouched when she took it out to give me a slice which was obvious he had gave me the dirty stale hairy one that was on top of the counter, the actual audacity to do that to somebody like why?! I ended up being sick afterwards, definitely will not be visiting this store ever again!!!!!!!
