Eyewear & Opticians in Edinburgh, Scotland

“First visit today with an issue in my eyes. Amazing service. Friendly, helpful and the explanations were very clear. Left feeling reassured and knowing I’ve found a new go to optician. Thank you Connor and staff.”

“Professional, friendly helpful and a relaxing experience ... maybe add a kettle Tea/Coffee for clients to help themselves while they wait or diluted orange juicethanks”

“HelloOn attending my appointment at the store in Portobello Road I was very pleased with the service provided by staff and the time they took to ensure I received the best service possible. 9/10”

“Gyle shopping centre Edinburgh the manager worked so hard to get my prescription sunglasses ready for me going on holiday with very short notice and kept the shop opened longer when I got stuck in traffic as I was flying out next morning ?and the sunglasses are as good as the service ?”

“A outstanding professional eye care service providing excellent continuity of care, and follow up. Couldn’t ask for more in these challenging times for primary healthcare services.”

“By far the best optician that i have had an eye-test done with. Very helpful as each test was explained and the results were discussed in a helpful and easy to understand manner. Highly recommend this place if you are seeking to get your eyes tested.Good selection of lenses and frames here.”

“Very happy with my new reading glasses, which are a backup pair.It's a shame I wasn't able to get a duplicate of my existing reading glasses, seems like it's an old style that isn't sourceable anymore. So my new backup pair look slightly different, but do the job.”

“Excellent service could not ask for a more helpful and pleasant assistant named DavidVery happy with my new spectacles, all staff are very welcoming, and optician very professional”

“Eye accident appointment 7 Dec 2022: on holiday 2.5 weeks before I had incurred a coronal lesion, an accidental collision with a falling iron plumber's rod. On holiday on a remote farm I did not seek treatment as the eye was only blinded for a few seconds, a hospital was miles away and I didn't want to make a fuss with my host. But the eye trauma did not improve with use of eye washes and over the counter drops from Walgreens. Diziness and nausea were complicating matters - I knew an optometrist was required asap on my return home for a proper eye examination and diagnosis of the injury. To my knowledge Frederick Street Vision Express has the best eye treatment team in Edinburgh - I had visited them previously for an eye infection early lockdown 2020; I was impressed and grateful for the competence, organization, courtesy and consideration of the team at that time. I was not disappointed on this second visit to the Frederick Street centre - again calm, prompt, kindly, compassionate service, with expertise, confidence and genuine concern - how to deal with this eye trauma, what to expect in the next 5 weeks, and the perfect drops Hycosan Extra drops for optimal healing. If you have an eye problem, see the team at Vision Express Frederick Street, the very best in Edinburgh.”

“Despite the difficulties caused by Covid-19, I was totally satisfied by my latest examination by Eilidh Thomson, working at the Davidson's Mains branch.A capable, friendly and enthusiastic professional, Eilidh worked through the various tests including the Optomap and OCT scan, which I have each time so that I have a library of images over time and to check that the individual peculiarities of my eyes are unchanged.She and her service is thoroughly recommended.”

“The shop is busy but the staff are available and there are plenty of them. I was treated with respect and helped the while way through the process. I am very impressed and will be recommending them to my friends and family.”

“Had a brilliant appointment today. Took time to explain each stage and discuss the results. Friendly and easy to talk to. Also had a great range of frames and staff were supportive in helping me pick the right frame. Would highly recommend.”

“Fabulous team. All super friendly and very professional.This was my first eye test with Boots and I could not have had a better experience.Felt so well taken care of, from the moment I entered til the moment I left.I will be having all future eye tests here for sure.”

“Absolutely delighted with the prestation of the staff and the offers found. My aunt and I were in contact with the store manager, the trainer, and two consultants, and everyone was outstanding in their service, with patience and clear explanations of the different options available. Top tier service!”

“Just been to Specsavers with my mum and been hugely impressed with the quality of the eye test and consultation. The optometrist took his time to find out and address all my mum’s concerns about her eyesight in addition to making sure her vision could be corrected to 20:20. Highly recommended”

“Excellent service, very helpful and friendly staff.I was given an appointment with very short notice even during this COVID period. I was very worried about my eyesight for couple of days but after the appointment with very thorough examination and explanation by the optician made my mind at ease.Great customer service will go back again.”

“Excellent customer service from Tracy, after she helped me select 2 frames, show all my options on varifocals, discuss the various prices and at no time hurried me to make a decision. I wouldn't hesitate to recommend the opticians at Boots, Fort Kinnaird and they are lucky to have Tracy as part of their team.”

“Attempting to procure my first pair of glasses ever. Eye testing is something that is very foreign to me. The three staff who helped me today were all very patient and helpful. They told me everything they were doing during the testing and why, and explained my prescription and why certain types of lenses were recommended. It was information overload and I was super indecisive over frames so I need to go back once all the info has sunk in and I have decided what I should do, but I know I can go back and they will be just as helpful as they were today.”

“Just wanted to say thank you to staff at Gyles Shopping Centre branch this afternoon. I turned up with broken glasses and staff there had them fixed less than half a hour. Quick, efficient and free of charge. Best customer service ever. ⭐️⭐️⭐️⭐️⭐️”