December 2023 by Juliet Cameron
The restaurant/ cafe was lovely and a pleasant experience. However, the Jo malone ladies were rude and ignored me. I was made to feel like I was pestering them when I wanted to pay for my products and I would rather just go to the stand alone store next time
December 2023 by Bianka P
Awful customer service. The ladies at the perfume shop will smile and speak kindly to you only when buying something, but if you'll have to return the product, the story will be different. I bought a perfume two days ago, which I had to return yesterday because I found something more suitable. The lady who did the refund put a disgusting face to me, looked at the product as if it had something weird on it, and asked me "for the bag it came in". I said I had no bag because I didn't buy one at the moment I purchased it, I took it from the shelf and went to pay for it. She kept looking at the product with a strange face and when proceeding to give me my money back she asked for her colleague for help. She then told her, "well there is no damage", but she doesn't have "THE BAG". I already told her I didn't have any bag BECAUSE I DID NOT BUY ONE.A good customer service is completed with a nice attitude even if the customer has to return a product, not only when you are paying. Terrible experience that made me feel like a second category human because of having to return something.
December 2023 by Shoayb Hamdi
Nice one
December 2023 by Nigel Brechany
Don't expect good service from the restaurant. Staffed by students who are more interested in talking about their assignments than they are serving customers. We visit the one in Newcastle regularly and it's great. Edinburgh however, leaves a lot to be desired.
November 2023 by Lynn Brown
Browsing the women's department for holiday items (off in 2 weeks)We were fortunate enough to speak to Laura who very kindly went & searched for items for my granddaughter.Laura went out of her way to help us & found two dresses that my 13 Yr old granddaughter loved.Thank you Laura so much for your help
October 2023 by Wendy Phillips
Bought a fridge several weeks ago, and was served by Gary who was so informative, knowledgeable, and really helpful. He advised on a fridge suitable to my needs, he did not try to sell me more than I specified I needed. I really appreciated this approach, and will be back to buy a sofa in the coming weeks. Excellent customer service, delivered on time and excellent communication regarding delivery, you just can?t beat it.
October 2023 by Kay Chan
Rude lazy staff, really disappointed as I used to come here to shop. Came back for a holiday and wanted to buy a down duvet set. Queued up to inquire whether they had king size stock, only to tell me to fetch the package for her to scan as the staff was too lazy to go herself. It is a bulky item. Not impressed, rather spend my money elsewhere. Plenty of other department to go to with better service.
October 2023 by Karen White
Love this store, been going to it for years. Love the layout. Still working on their Christmas shop when we went in, so a little disappointed as it was on their store directory display(4th floor I think)-hopefully will be open soon! Great prices for fragrance and great selection.
October 2023 by Alison
I visited the women?s wear dept and got treated wonderfully by your expert staff. I find clothes shopping difficult and nothing was too much trouble for your brilliantly knowledgable & helpful staff.The next day (after my incredibly enjoyable shopping experience in women?s wear) I decided to go back to JL and visited the tech dept and again was very ably assisted by a lovely gentleman who helped me pick out a software package that was just right for what I wanted and for my budget.Finally, on my way out I stopped at the perfume dept and two ladies brilliantly helped me pick out just the right scent for me. As someone who shops sporadically, I cannot recommend John Lewis staff more highly. My only disappointment is I?ve been unable to recall the helpful team members? names! Thank you all once again. Alison
October 2023 by Christine Wood
Very disappointed placed Clarins order, should have received £10 discount and free gift, didn?t get either, hadn?t pressed correct buttons, when will Companies realise that some 80 year olds are not computer literate. After contacting customer service told nothing could be done. You can?t even speak to the store now, how ridiculous ?
September 2023 by Aman
The opticians are unprofessional and incompetent. I bought a pair of Lindberg glasses from here and received them quickly enough. However, the employees messed up the frame fit several times to the point the frames were bent out of shape beyond repair. Eventually, I asked for a refund through their ?no questions asked refund policy? and they refused, stating that I was told the frame likely wouldn?t fit me; I was not told this and if I was, why on earth would I buy them? The in-store manager didn?t even know about their returns policy and even accused me of lying! I was forced to escalate this to John Lewis management who issued an apology and refund.
September 2023 by Iain Haxton
Poor experience buying a CD/Radio player. The staff member was reluctant to leave his screen and communicated in huffy grunts. Totally lacked enthusiasm. I was going to buy it anyway but I'd expect some salesmanship and service. Perhaps he works for Amazon?
August 2023 by Katia D
Top floor restaurant great for views and chill (but they close pretty early).Dogs allowed in store (apart from the food areas).Very good deals at the end of the sale period.As with all JL stores, customer service can be great but really dependent on individual team members. Which is a shame, given that some people come to JL to treat themselves, it would be nice to always have great customer service.
August 2023 by Leslie Jones
Now open in St James Quarter and accessed on all levels the store has retained its original layout. It still has quality products and excellent service, all at competitive prices. On the fifth floor is 'The Place to Eat' serving drinks, cakes and hot food. There are a good selection of yummy cakes and drinks. Full height windows give marvellous views over Edinburgh looking to the River Forth, but these could do with a good clean outside.
August 2023 by Liza Blynda
We went to the 5th floor for breakfast. I have to admit that it is delicious and cheap. However, don?t order drink before sandwich, while we?ve been waiting for sandwiches, our drinks cooled down, they cook them too long(
