December 2023 by W85BIrutho
We both had the sausage, bacon and cranberry ciabatta with chips & turkey gravy dip. This is a very busy cafe especially during the Christmas markets. However, even with only one coffee machine working, they were very efficient, organised and friendly. The food was super, our only comment would be that the gravy should have been thicker and tastier for what it should have been. The coffee and cup of tea were grand ?
October 2023 by John Ritchie
First class service well impressed
September 2023 by Pam1126
From entering the cafe the staff appeared to have plenty of time to stand around and chat to each other rather than serve a queue of customers. Upon reaching the till the two female staff members were stood chatting, only one was was actually doing some working as she was preparing hot drinks. After several minutes we had asked politely if we could order food as we were told that they stopped taking food orders after 4.30pm. One member of staff was making drinks whilst the other just talked and said she would be with us in a minute. That staff member then muttered to her colleague and pointed, nodded and laughed at us. The attitude and lack of customer service skills was utterly appalling to say the least. We were then spoken to by another member of the team like crap, no manners or respect was given as we were awaiting glasses to be given to us which we had to ask for 3 times, so that we could get some water. We were also waiting to collect the hot drinks that were ordered. We were expected to move further back down the queue in the opposite direction of the water tank. So very unsure what was expected of us in order to fill the glass with water. After pointing this out she was continually being rude and abrupt and continued to ask us to move in the opposite direction to rejoin the queue of customers awaiting to be served. I had then asked to speak with the manager, the male turned round and he was also rather abrupt and rude and lacked skills in how customers should be spoken too. Not one apology was given by any of the staff in the cafe. The seating area was filled with empty tables uncleared and we had to clear our own table. After a discussion at the table our party of 5 had discussed contacting head office and suddenly the attitude of the staff changed and the manager had made an effort to be nice. Albeit to little too late!! His attitude before was also rude and disrespectful, if he wants customers to be polite and respectful then I suggest this works both ways, our response was a reflection of their attitude and sheer disrespect towards us as customers. Upon leaving and entering the food hall we were heading for Aisle two to access the toilets. A lady had over heard us and the level of service from this lady was high end in comparison to what we had just encountered. We had a discussion with this lady who apologised on behalf of the experience we had encountered and she was absolutely lovely. 10/10. During our visit I may also add that several loud smashing bangs came from behind the counter several times as crockery had been dropped and broken. The staff seemed to be in a rush to finish but had no time for the customers.
September 2023 by Dr June L L
Awful service from 2 young ladies,Julie in particular. Impolite, attitude awful, not helpful to older customers at all. Not at all a good impression for guests, some being foreign visitors. Not good enough M&S.
August 2023 by U4587XKemmad
Arrived late afternoon, very quiet plenty of seats. Ordered 3 iced frappes. Sat ages on our order, while customers after us got their drinks before us. Seemed huge hassle to get a shot of coffee added to an iced frappe! They weren?t even cold , like no ice in them! Got the order completely mixed up, one was meant to be in a take away cup for my daughter but they got order completely wrong. Too many staff trying to communicate and they were not the ones making them, they should have got the member of staff making them to come check the order. Didn?t even get an apology for getting it mixed up, won?t be back. Stick to Starbucks for Frappes in future. Check out photo, how can you justify all 3 cups being the same price, £4.40 each! Different sizes. Shocking tasted more like a milkshake
July 2023 by Helen97
I was there on the 26th July for a cappuccino and prawn sandwich. I can honestly say it was the WORST coffee I have had for a very long time, Perhaps the machine was dirty ?
June 2023 by Unconcerned C
Been here a few times and generally normal service with no complaints. A lovely verbally challenged lady helped me with a tray cos I didn?t know where to get one. But sadly the cashier was nasty and rude, but was surprisingly pleasant to the lady right after me who happened to be white. I?m not. She slammed the milk on the counter. Made the tea like she was forced to, and just left them on the counter, and looked away. I was so embarrassed.
April 2023 by The_Wilderbeast
It's okay but the range of food including sandwiches is a bit limited and over priced. Nevertheless, staff are friendly and professional and it's pleasant, clean and tidy.
March 2023 by JillAdventures
Had the breakfast wrap and decaf cappuccino. Firstly breakfast wrap was unappetising, beans were dried out and bacon was all fat and no bacon, had to spit it our as couldn't chew it down, felt like I was chewing on a bike inner tube. Pulled the remaining stringy fatty substance out that was supposed to be bacon. Wrap itself had a strange taste, similar to coriander, perhaps it was the sauce they used, strange combination anyway. The coffee was very very bland and tasted like hot milk, not sure they put any coffee in it. Tables were dirty and not being cleaned regularly. Cost 9 pound odd which was a rip off for the standard and quality of food. Sorry won't be back. I'd have been better going to Tim Hortons who offer an amazing breakfast wrap, hash brown and delicious coffee for £3.49. At 3 times the price and at least 3 times less quality I feel I've been diddled, especially in this cost of living crisis. Staff at the counter were all disinterested and too busy chatting amongst themselves. Very poor customer service by young girl and gentleman serving on the morning of Friday 31 March 2023. The older gentleman that was serving was very polite and helpful. Avoid, better places around.
October 2022 by Orkho
A typical M&S restaurant. A decent selection of snacks, reasonably priced but very slow service and even slower clearing of tables
October 2022 by Graeme Stirling
It's a trusty M&S.
July 2022 by mfranks911
Stayed in the Mercure next door but this simple cafe is a good spot to get a simple breakfast with a good choice and decent coffee.
July 2022 by B1764QFmargaretb
Called in for a snack with two friends. We had a good choice to pick from. One of my friends tossed her glass of water which was all over the table and floor. An assistant called Nicola came to our rescue and was very willing to mop up and check if we were ok. This lady made the visit worthwhile and memorable.
May 2022 by Dale Evans
Really friendly staff
December 2021 by janesW5520TA
Went for coffee and cake today 16 12 2021 with family Shocked to see cafe assistant wiping tables with a dirty tea stained napkin she went from table to table with same dirty napkin the ones customers get at counter Couldn't believe what I saw Wish now I had spoken to a senior member of staff regarding this Unacceptable with the new variant running wild Disappointed to say the least
