July 2023 by Evelina Pilkauskaite
Impossible to reach, minimum 30 mins wait until someone picks up the phone and hangs up after.Ordered contacts lenses - never arrived! (even though I was advised it will take up to two weeks)Second month and still waiting!
February 2023 by Hayley Valente
Been in twice this week and the customer service is some the worst I have ever experienced. Rude, unhelpful, dismissive. Would avoid at all costs.
February 2023 by Legendary Craft
unprofessional; they have 3-4 stores in Edinburgh; and if the desk lady would have told us that we arrived at the wrong one we would have had time to go to the right location; so annoying;It ruined my day...
July 2022 by Ai-Lan Lee
I had good experience at this branch back in 2017, so popped in again this time to get some reading glasses. Unfortunately, the experience could not be worse. Twice now Vision Express installed lenses for distance rather than for reading, despite me very clearly instructing that they were to be reading glasses. The lady at the front tried to insist it was my brain that wasn't adjusted to the new glasses (my prescription has not changed though). I could not read with the "reading" glasses, so clearly something was wrong. Only after I insisted again and again that she check what prescription lenses I was given did she eventually realise/admit that they had corrected for distance again, not reading as I asked for. So one month later, 3 wasted trips (for which I often have to take time off work for), £178 poorer and still no reading glasses. I would not have minded so much if it was wrong once as mistakes can happen, but making the mistake twice is beyond belief and the attitude of the lady was enough to put me off ever going back to Vision Express again. I also had to wait nearly an hour as they closed for lunch when they were supposed to be open (this is only a very minor niggle as I know staff shortages can happen, but it just added to the bad experience). I would not recommend this optician to anyone based on my experience. I really should have just popped to Specsavers across the road, which would have been a lot cheaper too.
April 2022 by Theodore Dixon
Excellent, very helpful and very nice people
February 2022 by Shivoh Cn
Very caring and skillful staffs and affordable services.
December 2021 by Lauren J
I went to vision express in Morningside based on the positive reviews I read. On one visit an older staff member was rude on my entry to the shop but my confidence was restored by a different young lady who was lovely. Unfortunately on another visit, the same older member of staff was incredibly rude again and was abrupt and condescending - as if there was a bitterness she takes out at work. I don?t recommend going here if you want a pleasant experience. Try boots opticians or optical express. Maybe other branches are decent too.
November 2021 by Helen Irons
Excellent! Highly professional and very friendly - both optician and lady who advised me on glasses style. Love my new varifocal glasses - perfect!Helen Irons
November 2021 by Charles Teesdale
Very helpful, pleasant staff and got some classy glasses
November 2021 by Bernadette Peterson
Wonderful experience. Very kind and caring staff and professional treatment.
September 2021 by M Y
Excellent service, very helpful and friendly staff.I was given an appointment with very short notice even during this COVID period. I was very worried about my eyesight for couple of days but after the appointment with very thorough examination and explanation by the optician made my mind at ease.Great customer service will go back again.
September 2021 by Adoniskl
Amazing costumer service!! Felt valued as a costumer! Andrea was extremely helpful and the manager/optician was very knowledgeable and nice to chat to! Would definitely recommend!! Keep up the good work!
September 2021 by Thomas M
I would highly recommend Vision Express Opticians - Edinburgh - Morningside to anyone looking for a new pair of glasses and or contact lens! Their optician is very professional, helpful!
September 2021 by John Brand
Phones late Monday afternoon to ask if they could repair my glasses as I?d dropped them and one of the lenses fell out, I was informed they were closed Tuesday and Wednesday but open again on Thursday, when I went in mid morning Thursday, the assistant took the glasses and went through the back of the shop briefly, came back and said they couldn?t repair them as one member of their staff was of today and directed me to the frederick st branch as Carlos there could repair them, I was not happy at all, so went to Specsavers in morningside and got them repaired good as new in 15 mins, no problem ?
September 2021 by John Needham
Had my eyes tested and chose new frames this week. The whole experience was very slick and I was able to select from a wide range of frames.
