October 2023 by James Proctor
A disappointing stop at this Costa Coffee. The staff were far too busy chatting to one another rather than making an effort to engage with their customers. The shop was dirty with several tables uncleaned.
October 2023 by Emma Lynn Norval
Terrible customer service, dirty tables, long wait, had to even ask for a napkin and butter knife, we were going to get a cake but decided not as there were fly?s on the cakes, pointed this out to a staff member who basically took no notice.(Saturday around 11.30)Will definitely not be going back anytime soon. Gone very downhill.
September 2023 by Malcolm Bowman
Popped in a few times this week but had to sit outside with the pooch. Luckily nice weather, can't understand why you can't take the dog inside.Also can't understand why Costa closed their shop on Fort William High Street.
September 2023 by Dogtanian
We placed a very large and complicated order for our group , jenny was our barista and she was so lovely and polite and got the order completely correct and was very quick too , everything was excellent ......
September 2023 by EoughanY
Went in for a coffee the member of staff that served us was out of his face and walked away halfway through serving us not happy
August 2023 by Onur Eybey
I made an order for oat filter coffee. What I got was Americo in cow's milk... just disappointment
August 2023 by Jack Fletcher
Lovely little coffee shop in the heart of Fort William, truely enjoyed my time here. Staff were friendly and there was alot of drinks on offer at the time i was there.The shop is very modern and has some unique design features that set it aside from other Costa Coffees. Not only this, it has a great window view to the mountains and hiking paths surrounding Ben Nevis.Great place, 100% suggest people visit if ever in Fort William, even if just for a quick snack/drinkVegetarian options: Vegan options are available, if unsure check the menu or ask a member of staffKid-friendliness: Very kid friendly, high chairs availableParking: around 10-20 spots, not a massively busy locationWheelchair accessibility: The entire store is ground floor, even outside there are no steps to get in, very wheelchair accessibleDietary restrictions: All dietary restrictions are clearly labelled on the menu, if you are still unsure, ask a member of staff
July 2023 by Ross Macnab
Worst Costa I've visited. Staff slow and impolite. Manager on site doing nothing to train these staff. Food usual standard as its all premade etc but it took absolutely ages to do 2 wraps.
July 2023 by DaRkDeStRoYeR
It's Costa coffee, perfect every time.
July 2023 by Kyler Burnett
Average chain franchise coffee. There are other local coffees that taste much better, but this had a drive thru and we just needed the caffeine.
July 2023 by Sean Buckle
The Wiltshire cheese and ham toastie tasted great. The ham was not salty and slightly moist, just right. The cheese had the right level of flavour.
July 2023 by Robert Davey
First time using a COSTA Drive Thru.It was OK but not spectacular.
June 2023 by Maureen Bancroft
Very disappointed. Staff didn?t seem to know what they were doing. Cappuccino and lattes were both luke warm. Toilets were closed.
June 2023 by Glenn Camilo
Friendly service, coffee was not strong, even for costa standards
June 2023 by Allan Silver
When we went on the way up to Portknockie we found that the place was getting renovated
